Security​

AmSecure​ Activation

1. What is AmSecure?

AmSecure is a higher security replacement for SMS TAC to authorise your transactions in AmOnline app and web. AmSecure is safer than SMS TAC as it binds your AmOnline profile to your trusted personal mobile device.

With AmSecure, you no longer need to wait for SMS TAC to authorise your transactions. You just need to tap on “Authorise” from your trusted personal mobile device.

2. Is AmSecure safe to use?
Yes. In fact, it is safer than SMS TAC. AmSecure binds your AmOnline profile to your trusted personal mobile device. As such, all your AmOnline transactions can only be authorised from the mobile device.
3. I just bind AmOnline to a new device and was prompted to activate AmSecure first when I try to perform transaction. How do I activate AmSecure?

If you are binding AmOnline to your mobile device for the first time, or switching to a new device and binding AmOnline to it, you must first activate AmSecure at any AmBank ATM.

4. How do I activate AmSecure at AmBank ATM?

If you have AmBank Debit/Credit Card, when you launch AmOnline App, a message (refer image below) will be displayed to you, tap on the message and follow the instructions accordingly. Refer AmSecure Activation via ATM for more details.

5. What if I only have loan/financing account, how do I activate AmSecure?

Please proceed to the nearest AmBank branch for assistance.

6. What if I am travelling overseas right now but I want to activate AmSecure so that I can perform transactions?

Kindly call our Contact Centre for assistance.

7. Can I activate AmSecure in multiple mobile phones?

No, you can only activate AmSecure in one mobile phone and your AmOnline account must be bounded to that mobile phone.

8. How do I check which mobile phone I have activated AmSecure?

You can check at AmOnline app and the AmOnline web

  • For App: Log in to AmOnline > More > Sign-In & Security > AmSecure.
  • For Web: Log in to AmOnline > Setting > Sign-In & Security > My Device.
9. How can I reactivate AmSecure?

No, you are not allowed to reactivate AmSecure.

10. How can I deactivate AmSecure?

No, you are not allowed to deactivate AmSecure once you have activated it.

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