Payment

Pay Bills

1. What is Pay Bills?
Pay Bills allow you to pay your bills through AmOnline. You can pay to either JomPAY or Non-JomPAY billers.
2. How do I pay bills at AmOnline?
  1. Go to AmOnline App and tap on “Pay Bills”.
  2. Select your preferred biller from the Telco Billers or Popular Billers categories. Swipe left or right within the category to view more billers.

*If the biller is not listed, tap “Other JomPAY Billers” and enter the required bill details to proceed with the payment.

For a step-by-step guide, check out this video tutorial: Pay Bills via JomPAY.

3. How to find my JomPAY Biller Code?

You can search for your Biller Code at JomPAY Find Biller Codes.

4. Why can’t I find my Non-JomPAY billers?

The Non-JomPAY billers can be found under the Popular Billers category. If your biller is not listed there, it may have been migrated to JomPAY and is no longer available under the Non-JomPAY Billers list.

Click the button below to view the list of migrated Non-JomPAY billers and their corresponding JomPAY Biller Codes.

View Migrated Non-JomPAY Billers
5. Can I pay multiple billers at one-time?

You can pay multiple billers that you have saved as your favourite.  You can pay up to 5 billers at one-time.

However, you cannot select to pay a JomPAY biller and a Non-JomPAY biller at the same time.

6. Can I pay bills using my credit card?

Some billers accept payment from credit card. Please check with your respective billers if they accept credit card payments.


7. Any charges for paying bills via JomPAY and Non-JomPAY?

No, you will not get charged by AmBank for paying bills via AmOnline. However, some billers may impose a service charge. Charges will be displayed on the screen upon performing pay bills.

8. What is the allowable daily limit?

It is subject to the daily payment limit that you set for “Non-JomPAY / JomPAY / EPF”.

The maximum allowable daily limit is RM50,000 and this limit is shared among Non-JomPAY payments, JomPAY payments, and EPF contributions per day. E.g. If you have performed JomPAY payments of RM20,000 in a day, the remaining limit for other payments will be RM30,000.

To check or update this limit, go to AmOnline App > tap on “More” at the bottom menu > tap on “Transaction Limit” > expand the “Payments” and look for “Non-JomPAY / JomPAY / EPF” limit.

Important:
If you increase your personal limit, you will need to serve a cooling-off period.

For more information, please refer to the “Transaction Limit” FAQ.

9. After I have performed pay bills, how long will it get processed?

The processing time for your bills to be updated may take up to 2 or 3 working days from the transaction date.

10. How do I share transaction receipt of the payment I just made?

After making a payment, you can tap on the ‘Share Receipt’ button. Alternatively, you can go to Recent AmOnline Transactions to view and share the receipt.

11. Why I hit cooling-off message and can’t pay bill?

If you have recently bound your AmOnline profile to a personal mobile device, a predefined cooling‑off period will be enforced. During this period, certain transactions including Non-JomPAY payments, JomPAY payments, and EPF contributions, will be temporarily restricted until the cooling‑off period is over. Refer to “Cooling-off Period” FAQ for more details.

12. How do I view the details of my past transactions?

For transactions performed using AmOnline, you can view your it in Recent AmOnline Transactions. Subsequently, you can also view your account transaction history in your account details.

13. How can I make a transaction faster without needing to enter the payment details every time?

You can do so by searching for the transaction at Recent AmOnline Transactions, expand the transaction and select Repeat Transaction.  You will be navigating to the input page with all the payment details pre-filled for you and you will need to confirm it before proceeding for AmSecure Authorisation. 

Alternatively, you can save your biller details as your favourite. Once saved, simply select the favourite biller when making subsequent payments.

  • App: Tap Pay Bills > My Favourite Billers > select the favourite biller
  • Web: Click Pay Bills > Favourite > select the favourite biller
14. How do I set my biller as favourite?

To save your biller details as a favourite, follow these steps:

  1. Go to AmOnline App and tap on “More”.
  2. Scroll down and tap on “Favourites”.
  3. Select Your Account.
  4. Tap on “Add New Account”.
  5. Choose “JomPAY Biller” or “Non-JomPAY Biller”.
  6. Enter the biller details and save.
15. Can I schedule a bill payment?

Yes, you can either schedule a bill payment for one-time or recurring. To schedule a bill payment, follow below steps:

  1. After keying in your amount, choose “Pay Later”.
  2. For one-time payment, select the date you want to make the payment.  It must be at a future date.
  3. For recuring payment, select the ‘Set as recurring’ checkbox.  Select the frequency and end date/number of times of your recurring payment.    

 You will receive notifications upon successful payment on the scheduled date. 

*Note: Scheduled payments are not available for multiple biller payments and can only be set up for a single biller.

16. Where can I view my scheduled payment?

Go to AmOnline App > tap “More” > select “Scheduled Transactions”. 

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