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Device Binding

1. What is mobile device binding?

Mobile device binding is a security measure that links your AmOnline profile to your personal mobile device.

2. What are the benefits of binding my AmOnline profile to my mobile device?

By binding your AmOnline profile to your device, it allows you:

  • Offer you more personalised banking experience.
  • Greater protection of your accounts where only you can access your AmOnline profile from your mobile device.
  • Check your account balances and transactions quickly.
  • Perform low-value transactions such as DuitNow QR easily.
  • Approve transactions with just one tap from within the AmOnline app using AmSecure. Refer to “AmSecure Authorisation” FAQ for more details.
3. How can I perform mobile device binding?

You must have your AmOnline credentials and active Debit/Credit Card to proceed. If you do not have AmOnline credentials, refer to “Register for AmOnline” for details.

Alternatively, follow below steps to bind your device:

  1. Log in with your AmOnline credentials.
  2. Grant access to biometric login.
  3. Grant access to push notification. We strongly recommend you to enable push notification so you can receive timely and important notifications such as: AmSecure Authorisation, transaction status and important announcements.
  4. Enter the TAC that is sent to your registered mobile number.
  5. After successful authentication, your AmOnline profile will be bound to your mobile device.
  6. Effective March 2025, if you are binding AmOnline to your mobile device for the first time, or switching to a new device and binding AmOnline to it, you must activate AmSecure at any AmBank ATM. Refer to “AmSecure Activation” FAQ for more details.
Important Note: Please ensure that you bind your AmOnline profile to your personal mobile device only (not to someone else’s device).
4. Can I perform mobile device binding at any time of the day?

No, mobile device binding is not available from 10:00 p.m. to 6:00 a.m. daily.

5. Can I bind my AmOnline profile to multiple mobile devices?

No. You can only bind it to one mobile device, and it should be your personal mobile phone.

6. Why can’t I perform transactions or change my AmOnline transaction limit after I bind my AmOnline profile to my device?

If you have just bound your AmOnline profile to your personal mobile device, you will need to serve pre-defined cooling-off. This is a security measure to temporarily restrict transactions via AmOnline. Full access will be restored automatically after the cooling-off period has ended.

As part of security control, newly registered AmOnline customers are also only allowed to perform transactions up to the pre-defined limit within the pre-defined period set by the Bank.

7. What should I do if I lost my mobile phone, sold it or changed to a new device?

To protect your AmOnline account, you should unlink your AmOnline profile from your olde device before setting up a new one.

  • If you still have access to your old device, you can unlink it directly at AmOnline App: go to More > Security > Unlink This Device.
  • If you no longer have access to your old device (e.g. lost or sold), please contact AmBank’s Customer Service for assistance.

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