Transfers

Transfer Within AmBank​​​

1. What is Transfer within AmBank?

Transfer within AmBank refers to transferring funds to your own AmBank account or to another person’s AmBank account. 

2. How can I perform a transfer to my own AmBank account?

Go to AmOnline App > tap on the “Transfer Money” menu > select the “Own” option and you will see your own AmBank currents/savings accounts, credit cards and loans/financing listed > tap on the accounts that you want to transfer to proceed with the transaction.

From 1st October 2024 onwards, transfer to your own Ambank account (currents/savings account, credit card, loan/financing) will require AmSecure authorisation if the transaction amount exceeds RM10,000.

3. What is the allowable daily limit for me to transfer to my own AmBank account?

When you make a transfer between your own AmBank currents/savings account, the transaction is treated as own account transfer. Therefore, it is subject to the daily transfer limit for “Own AmBank Account”.

For example, if you set RM1,000 as your daily “Own AmBank Account” limit, then RM1,000 is the maximum amount you can transfer to your own AmBank account in a day.

To check or update this limit, go to AmOnline App > tap on “More” at the bottom menu > tap on “Transaction Limit” > expand the “Transfer” and look for “Own AmBank Account” limit.

Important:
If you increase your personal limit, you will need to serve a cooling-off period.

For more information, please refer to the “Transaction Limit” FAQ.

4. How can I perform a transfer to other AmBank account?

Go to AmOnline App > tap on the “Transfer Money” > select the ”New Recipient” option > select “Savings/Current Account” > select “AMBANK” at the Bank Name dropdown menu.

If you have saved someone else’s AmBank account details as favourite, then tap on the “Transfer Money” menu > select “Favourite” option > select the favourite account that you want to transfer to.

5. What is the allowable daily limit for me to transfer to other AmBank account?

When you make a transfer to another person’s AmBank currents/savings account, the transaction is treated as a transfer to another AmBank account. Therefore, it is subject to the daily transfer limit for “Other AmBank Account”.

For example, if you set RM1,000 as your daily “Other AmBank Account” limit, then RM1,000 is the maximum amount you can transfer to someone else’s AmBank account in a day. Note: The maximum allowable limit for this category is RM50,000 per day.

To check or update this limit, go to AmOnline App > tap on “More” at the bottom menu > tap on “Transaction Limit” > expand the “Transfer” and look for “Other AmBank Account” limit.

Important:
If you increase your personal limit, you will need to serve a cooling-off period.

For more information, please refer to the “Transaction Limit” FAQ.

6. Why do I hit cooling-off message and can’t perform a transfer to other AmBank account?
If you have recently bound your AmOnline profile to a personal mobile device, a predefined cooling‑off period will be enforced. During this period, certain transactions including transferring to other AmBank account, will be temporarily restricted until the cooling‑off period is over. Refer to “Cooling-off Period” FAQ for more details.
7. Any charges for using this service?
No, this service is free of charge.
8. How can I verify that I am transferring to a correct recipient?

For transfers to another person’s AmBank account or card, the recipient’s name will be displayed on the Review & Confirm page for your verification.

If the recipient’s name displayed is different from the person you intend to transfer to, do not proceed with the transaction.

9. How can I make a transaction faster without needing to enter the transfer details every time?

You can repeat a transaction by searching for it under Recent AmOnline Transactions on the Home page, expanding the transaction, and selecting Repeat Transaction. This will take you to the input page with all transfer details pre-filled.

10. How do I share transaction receipt of the transfer that I just made?
After completing a transaction, you can tap on the ‘Share Receipt’ button. Alternatively, you can view your transaction in Recent AmOnline Transactions to view and share the receipt.
11. How do I view the details of my past transactions?
For transactions performed using AmOnline, you can view your it in Recent AmOnline Transactions. You can also view your account transaction history in your account details.
12. I performed a transfer and my transaction is under ‘Pending Verification’. Why is that?
In the event of any unusual activity on your account(s), we may temporarily hold the transaction and reach out to you to verify its legitimacy before proceeding. This buffer period allows you the opportunity to identify any transactions that you don’t recognise.
13. How would I know if my transaction is under ‘Pending Verification’?

For all transactions conducted via AmOnline, you will receive status updates through push and email notifications. You can also view your transactions by filtering for the ‘Pending Verification’ status under Recent AmOnline Transactions.

If a transaction is marked as ‘Pending Verification’, our support team will contact you to confirm the transaction details before approving it for processing.

Once the transaction is processed, you will receive a notification. Alternatively, you can view your transaction history by navigating to Account > Savings/Current

14. How can I cancel the transactions that are under ‘Pending Verification’?

If you notice any transactions that you didn’t authorise, please call our Contact Centre at +603-2178 8888 (Monday – Sunday, 7.00 AM to 11.00 PM) for assistance, or let our support team know when they reach out to you for verification so we can assist with the cancellation.

15. Is the transfer from other bank via FPX immediate?
Yes, it is immediate. You can see the transaction status displayed at Recent AmOnline Transactions. This option is only available for transfer to own AmBank account.
16. I performed a transfer via FPX but transaction shows 'Pending Verification'. Why is my transaction pending verification, but my other bank account balance is deducted?
For security reasons, we need to do further verification. We will notify you on the verification status. Alternatively, you can also check the status at Recent AmOnline Transactions.
17. I performed a transfer via FPX but transaction shows 'Transfer Accepted for Processing'. Why is my transaction accepted for processing, but my other bank account balance has already been deducted?
You may see this transaction status if there is an intermittent issue. We will notify you of the transaction status after the transaction is processed. Alternatively, you can also check the status at Recent AmOnline Transactions.
18. I performed a transfer via FPX and my other bank account has been deducted. The transaction shows unsuccessful, or I received notification that the transaction was unsuccessful. When will the money be refunded?

Money will be refunded to you within 3 business days. Please call our contact center if you still have not received the refund after 3 business days.

Note: Business working days refer to weekdays; exclude public holidays.

19. Can I schedule a transfer within AmBank?

Yes, you can either schedule a transfer within AmBank for one-time or recurring. To schedule a transfer, follow below steps:

  1. After keying in your amount, choose “Transfer Later”.
  2. For one-time transfer, select the date you want to transfer.  It must be at a future date.
  3. For recuring transfer, select the ‘Set as recurring’ checkbox.  Select the frequency and end date/number of times of your recurring transfer.        

You will receive notifications upon successful transfer on the scheduled date. 

20. Where can I view my scheduled transaction?

Go to AmOnline app > tap “More” at the bottom menu > tap on “Scheduled Transactions”.

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