New to AmBank

Open an Account

1. How do I open a new Current/Savings Account/-i with AmBank via AmOnline?
Download the AmOnline app > Tap on "I’m New. Open An Account" > Tap on “Open a New Account”.
You can only open a new account via the AmOnline App.
2. How do I know if I’m eligible to open an account through AmOnline?
You must:
  • Be between 18 and 90 years old
  • Possess a new MyKad. For more information, tap here.
  • New to AmOnline and without AmBank Debit Card/-i.
  • Be using a Malaysian mobile number, starting from 60.
  • Have an existing bank account with another bank.
3. What are the steps involved in opening my first account, fully online with AmBank?
  1. Verify your mobile number
  2. Choose your preferred account.
  3. Scan your MyKad and capture your selfie. For more information, tap here.
  4. Provide personal and employment details.
  5. Transfer money via FPX from any of your other bank account.
  6. Register for AmOnline.
4. What should I do if I did not receive my TAC via SMS for mobile number verification?
  • Check if the mobile number you keyed in is correct
  • Ensure your mobile plan is active and network connection is available
If you still did not receive the TAC, tap on “Request New”.
5. Why should I turn on my notifications for AmOnline?

This is to allow you to receive updates on your application instantly.

6. What are the accounts available for me to open in AmOnline?
No.ProductConventional or Islamic
1.AmWafeeq Savings Account-iIslamic
2.TRUE Savers Account / TRUE Savers Account-iConventional & Islamic
3.Basic Savings Account / Basic Savings Account-iConventional & Islamic
4.eFlex Savings Account / eFlex Savings Account-iConventional & Islamic
5.AmPartner AccountConventional

 

All the accounts are protected by PIDM up to RM250,000 for each depositor
7. Can I change my account selection later?

No, you are not allowed to select a different product once you confirm your selection.

8. Can I open a joint account via AmOnline?

No, you can only open an individual account via AmOnline. To open a joint account you may visit your nearest branch.

9. What does a Promo or Referral Code do?
A promo code gives you a reward when you open an account. If you use a friend’s referral code, both of you get rewarded! Just make sure you successfully open your account and register for AmOnline to receive your reward. Terms & conditions apply.
10. Can I use a correspondence address that is not in Malaysia?

No, you may only use a Malaysian residential address.

11. The address on my MyKad is outdated. Can I change the address to my current address?

Yes, you can update the address to your current address because this address will be used to send the debit card to you. Please ensure, the details are correct before submitting your application.

12. Can I change my delivery address for debit card delivery after I have opened an account?

No, please check your correspondence address is correct before submitting your application.

13. Can I select a branch that is not in the same state as my MyKad address?

Yes, you can select a branch that is nearer to your correspondence address for convenience.

14. Can I pause my application and resume later?

Yes, you can pick up where you left off within 10 days. Just make sure to finish your application before then so you don’t have to start from scratch.

15. Can I edit my details after submitting my application?

No, please review all your details carefully and make the necessary changes before submitting your application. You may tap on  to edit the section you want to update.

16. Will I get a Debit Card upon account opening?

Yes. Your card will be delivered to your correspondence address within 5 to 7 working days.

17. Can I transfer using another person’s bank account via FPX?

No, you’ll need to transfer from your own personal account under your name (as per MyKad). Before making the transfer, make sure there’s enough balance in that account. Once your FPX transfer goes through successfully, your new account will be opened instantly. 

For more details on transferring funds from other banks via FPX, check out our ‘Transfer within AmBank’ FAQs.

18. My available account balance is slightly lower than the amount that I transferred in. Why is that?

There is a certain amount that will be reserved when you open account. You may view your total balance in the Account Details screen.

19. My application is currently pending verification, what do I do?

Your application will be reviewed within 1-3 business days. If needed, our colleague will call you to perform further verification for your application. Please also prepare supporting documents such as bank statements and evidence of source of funds in case it is required as part of the verification process.

20. Why did my application fail?

This may be due to several reasons such as:

  1. We were unable to contact you for further verification.
  2. We did not receive the supporting documents required.
  3. The application did not pass the necessary verifications and security checks.

Please follow the next steps shown in the app.

21. How can I check my application progress?
Launch the AmOnline app to view your application progress.
22. What are the service availability hours?
The service is available daily from 6:00 AM to 10.59 PM.
23. How soon can I log in to AmOnline after opening account?

You can instantly log in to AmOnline with your credentials after completing your AmOnline registration.

24. How do I start transacting with my new AmBank account?

To start transacting you will need to activate your AmSecure via ATM. You can find out more details here. You can activate your newly received debit card within the same journey.