Manage Settings

Personal Information​


1. How frequently should I update my personal information in AmOnline?
Whenever there is a change to your personal / employment details, we recommend you update them via AmOnline.
2. Why am I being asked to update my personal information through AmOnline after logging in?
We may prompt you to update your personal information if our records show that your details have not been refreshed for some time. Keeping your information accurate and up to date is important for both your security and the quality of service we provide.

Updating your information helps us ensure:

  • Your updated email address and mobile number ensure that you receive important notifications and alerts promptly.
  • Your personal profile can be to verify your identity when you contact us, helping to protect your account. 
  • Accurate & up-to-date information allows us to offer services and product recommendations that best match your needs and help assess the suitability of our offerings.
  • Maintaining the most accurate and current customer information enables us to comply is necessary for compliance with legal and regulatory requirements.  
Rest assured that your personal information is kept strictly private and confidential.
3. Can I choose to update my information another time?
Yes. You may choose to update your information at the next login session.

Note: You may only do this twice, after which, you must update your information before you can use other AmOnline features.
4. Will my TAC-receiving mobile number change when I update my mobile number via AmOnline?

No. Your TAC-receiving mobile number will not be updated. Please contact AmBank Contact Center to change your TAC-receiving mobile number.

5. Will my statement mailing address get updated after I perform personal information update in AmOnline?

Yes, it may take 3-5 working days to have it updated.

 

6. Is my Personal Information protected in accordance with the Personal Data Protection Act 2010 (PDPA)?

Yes. To learn more, please read our Privacy Notice.

 

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Please note that AmBank's privacy policy does not apply to linked websites. We do not endorse their content and cannot be held responsible for any losses incurred from accessing or transacting on them.
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