Security​

 

Forgot Username / Password​

1. I have forgotten my AmOnline username/password or I have entered wrong password multiple times and my AmOnline profile is locked. What should I do?

You can retrieve your AmOnline username or reset your password by following these steps:

  1. Launch AmOnline App and tap “Forgot Username/Password” on the login screen.
  2. Tap “Forgot Username” to recover your username or tap “Reset Password” if you’ve forgotten your password.
  3. Enter your ID number and follow the on-screen instructions.
  4. If you are resetting your password, enter and confirm your new password.
  5. Check your email address and mobile number shown on the screen.
    • If they are not up to date, please visit any AmBank branch to update your contact details before continuing.
  6. You’ll receive an SMS from AmBank containing the Pairing Phrase. Open the SMS and copy the Pairing Phrase.
  7. You’ll also receive an email from AmBank with the subject “Verification Code Request for Reset Password”. This email contains a password-protected PDF attachment.
  8. Unlock the PDF using the following format:
    • Paste the copied Pairing Phares from the SMS
    • Follow by entering last 6 digits of your IC (for Malaysians) or passport number (for non-Malaysians)
      For example:
      1. Pairing Phrase (from SMS): 19273650
      2. IC Number: 980229-10-5534
      3. Password to unlock PDF: 19273650105534
  9. Go back to AmOnline App and enter the Verification Code from the PDF.
  10. All done! Log in again to AmOnline App to continue banking with us.

Need more help? Just follow our step-by-step guide.

If your AmOnline profile is locked, simply reset your password to unlock it. You can follow the steps above to get it done.

2. I want to change my AmOnline password. What should I do?

Launch your AmOnline app > tap “More” on the bottom menu > tap “Change Password”. Enter and confirm your new password,  and verify via AmSecure to complete the process.

Tips: Your password must be 10 to 18 characters long and include letters (uppercase AND lowercase), number, and special character (e.g. !@#$%^&*()-+).

3. How do I know which card/account type to choose when retrieving username or resetting password?

Always choose a card/account with the highest security control over your AmOnline account - debit card is the best, followed by credit card/card-i and lastly, loan/financing account.

4. I registered for AmOnline using an old credit card/card-i and I have that credit card/card-i replaced. Can I retrieve my AmOnline username or password with the new credit card/card-i?

Yes, you can. You can also use your AmBank debit card if you have one.

5. I have both debit card and loan/financing with AmBank. Can I use loan/financing to retrieve my AmOnline username?
No, you must use your debit card for this purpose. Debit cards have better security control over your AmOnline account.
6. How do I create a strong AmOnline password that is secure?

To prevent unauthorised access to your AmOnline account, refer to DO’s and DON’T’s below:

DODON'T
Create a password combination of
  • Uppercase letters,
  • Lowercase letters,
  • At least a number and
  • At least one special character (e.g !@#*$)
DO NOT choose a password which is the same as your username
Memorise your passwordDO NOT choose your name, date of birth or your phone number as your password

Change your password frequently

*Note: AmBank encourages you to periodically update your AmOnline password for better account protection.

DO NOT share your password with everyone
Create a password that is hard to guessDO NOT store your password in internet browser

 

7. How to create a hard-to-guess password?

Your password must have a combination of uppercase and lowercase letters, numbers, and special characters. Try the following method but do not copy the examples:

Think of a short sentence:

E.g: Running in the rain -> ruNn1ng!n5heR@in
E.g: I love my parents -> 1L@v5paRent$

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