You can retrieve your AmOnline username and reset your password by going to your AmOnline App > tap “Forgot Username/Password” when attempting to log in. You will need to select the correct card/account type to retrieve your username. To reset your password, continue by following the instructions on screen.

Launch your AmOnline app > tap “More” on the bottom menu > tap “Change Password”. Enter and confirm your new password,  and verify via AmSecure to complete the process.

Tips: Your password must be 10 to 18 characters long and include letters (uppercase AND lowercase), number, and special character (e.g. !@#$%^&*()-+).

Always choose a card/account with the highest security control over your AmOnline account - debit card is the best, followed by credit card/card-i and lastly, loan/financing account.

Yes, you can. You can also use your AmBank debit card if you have one.

No, you must use your debit card for this purpose. Debit cards have better security control over your AmOnline account.

To prevent unauthorised access to your AmOnline account, refer to DO’s and DON’T’s below:

DO	DON'T
Create a password combination of Uppercase letters, Lowercase letters, At least a number and At least one special character (e.g !@#*$)	DO NOT choose a password which is the same as your username
Memorise your password	DO NOT choose your name, date of birth or your phone number as your password
Change your password frequently *Note: AmBank encourages you to periodically update your AmOnline password for better account protection.	DO NOT share your password with everyone
Create a password that is hard to guess	DO NOT store your password in internet browser

 

Your password must have a combination of uppercase and lowercase letters, numbers, and special characters. Try the following method but do not copy the examples:

Think of a short sentence:

E.g: Running in the rain -> ruNn1ng!n5heR@in
E.g: I love my parents -> 1L@v5paRent$