Debit Cards

Replace Card

1. What is Replace Card?

Replace Card feature allows you to request for a new card replacement if your current card is damaged or faulty.

2. How can I replace my card?

  • Go to AmOnline app > tap “Account” > select “Cards” > tap on the card you want to replace > tap “Manage” > tap “Replace this Card”.

  • Go to AmOnline web > click “Debit Cards” > click on the card you want to replace > click “Settings” > click “Replace this Card”.

3. Will I get charged for my replacement card?

Yes, a fee of RM12 will be charged to your replacement card.

4. How soon can I get my replacement card?

Your new debit card will be delivered to your current residential address within 5 working days.

5. What should I do after receiving my replacement card?

You should activate your new debit card as soon as you receive it to start using it. Refer to “Activate Card” FAQ for details.

6. Can I still use the card that I chose to replace?

No. Once you have confirmed the card replacement, your current card will be blocked and can no longer be used.

7. The application shows my card replacement request is unsuccessful. What should I do now?

You will need to visit the nearest branch to request a replacement for your new debit card.

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