Get Started

Verify You

1. What is Verify You?

This is part of the electronic Know-Your-Customer (e-KYC) process that is required to identify and verify you by scanning your MyKad and capturing your selfie. Your personal information will be securely stored by us. To proceed, ensure you perform these two steps in one go.

2. What documents do I need for Verify You?

You only need a new MyKad and with following characteristics:

  • Says “80k” and “chip” at the back.
  • Has a large and small photo of yourself at the front.
3. How to scan my MyKad and Selfie successfully?
  • Ensure there is sufficient lighting while making sure there is no glaring.
  • Do not block your MyKad details with your fingers or objects during scanning.
  • Make sure you are not using an old MyKad (not an 80k chip MyKad).
  • Ensure your MyKad has no visible damage, and details are clear.
  • Clean your MyKad from any dust or debris.
  • Ideally place the MyKad on a solid background so the MyKad can be easily detected.
  • Ensure the MyKad and face fit nicely within the white frame.
  • Avoid moving people or objects in your background.
  • Do not wear accessories such as glasses, hats or face masks.
4. What do I need to do after the MyKad Scan?

You must make sure all the details shown are correctly captured from your MyKad, especially the name captured. If any of the details are incorrect, your application may be rejected, and you will have to restart the application. Tap on ‘Scan Again’ and make sure all the details are correct.

5. Why did my verification fail?

This could be because the MyKad or selfie captured did not pass the security requirements. To know more on how to make sure your scans are successful, you may refer to question 3.

You're leaving AmBank

Please note that AmBank's privacy policy does not apply to linked websites. We do not endorse their content and cannot be held responsible for any losses incurred from accessing or transacting on them.
Accept