Transfers

Transfer Within AmBank​​​

1. What is Transfer within AmBank?

Transfer within AmBank refers to transferring funds to your own AmBank account or to another person’s AmBank account.

Tips: You can now perform transfers within AmBank more conveniently using biometric authentication (Face ID, Touch ID, or Fingerprint), subject to your Quick Payment Limit.

2. How can I perform a transfer to my own AmBank account?

Go to AmOnline App > tap on the “Transfer Money” menu > select the “Own” option and you will see your own AmBank currents/savings accounts, credit cards and loans/financing listed > tap on the accounts that you want to transfer to proceed with the transaction.

From 1st October 2024 onwards, transfer to your own Ambank account (currents/savings account, credit card, loan/financing) will require AmSecure authorisation if the transaction amount exceeds RM10,000.

3. How can I perform a transfer to other AmBank account?

Go to AmOnline App > tap on the “Transfer Money” > select the ”New Recipient” option > select “Savings/Current Account” > select “AMBANK” at the Bank Name dropdown menu.

If you have saved someone else’s AmBank account details as favourite, then tap on the “Transfer Money” menu > select “Favourite” option > select the favourite account that you want to transfer to.

4. How can I make transfers quickly and securely?

For a faster and more convenient transfer experience, you can activate Quick Access in the AmOnline App. Once activated, you can complete a transfer using biometric authentication (Face ID, Touch ID, or Fingerprint), provided the transaction amount does not exceed the maximum Quick Payment limit set by the bank.

Note: Biometric feature must first be enabled in your device settings before it can be activated through Quick Access in the AmOnline App.

Refer to “Quick Access” FAQ for the activation steps.

5. What is the allowable limit for Transfer within AmBank?

There are 2 types of limits applicable to transfers within AmBank:

  1. Quick Payment Limit – the transaction limit set by you for completing transactions using biometric authentication (Face ID, Touch ID, or Fingerprint).

     

  2. Daily Limit – the daily transfer limit set by you for transfers within AmBank.

The applicable daily transfer limit depends on the type of AmBank account transfer. Transfers to your own AmBank account are subject to the "Own AmBank Account" limit, while transfers to another person's AmBank account are subject to the "Other AmBank Account" limit. The maximum allowable limit for "Other AmBank Account" transfers is RM50,000 per day.

Important:

If you increase your personal limit, you will need to serve a cooling-off period.

For more information, please refer to the “Transaction Limit” FAQ.

6. Why do I hit cooling-off message and can’t perform a transfer to other AmBank account?
If you have recently bound your AmOnline profile to a personal mobile device, a predefined cooling‑off period will be enforced. During this period, certain transactions including transferring to other AmBank account, will be temporarily restricted until the cooling‑off period is over. Refer to “Cooling-off Period” FAQ for more details.
7. Any charges for using this service?
No, this service is free of charge.
8. How can I verify that I am transferring to a correct recipient?

For transfers to another person’s AmBank account or card, the recipient’s name will be displayed on the Review page for your verification.

If the recipient’s name displayed is different from the person you intend to transfer to, do not proceed with the transaction.

9. How can I edit the transaction details when performing a transfer to my own or other AmBank account via the app?

You may tap the edit icon next to the field you wish to update on the Amount & Review page. This allows you to change the pre-filled information.

10. How do I share transaction receipt of the transfer that I just made?
After completing a transaction, you can tap on the ‘Share Receipt’ button. Alternatively, you can view your transaction in Recent AmOnline Transactions to view and share the receipt.
11. How do I view the details of my past transactions?
For transactions performed using AmOnline, you can view your it in Recent AmOnline Transactions. You can also view your account transaction history in your account details.
12. How can I make a transaction faster without needing to enter the transfer details every time?

You can repeat a transaction by searching for it under Recent AmOnline Transactions on the Home page, expanding the transaction, and selecting Repeat Transaction. This will take you to the input page with all transfer details pre-filled.

13. I performed a transfer and my transaction is under ‘Pending Verification’. Why is that?
In the event of any unusual activity on your account(s), we may temporarily hold the transaction and reach out to you to verify its legitimacy before proceeding. This buffer period allows you the opportunity to identify any transactions that you don’t recognise.
14. How would I know if my transaction is under ‘Pending Verification’?

For all transactions conducted via AmOnline, you will receive status updates through push and email notifications. You can also view your transactions by filtering for the ‘Pending Verification’ status under Recent AmOnline Transactions.

If a transaction is marked as ‘Pending Verification’, our support team will contact you to confirm the transaction details before approving it for processing.

Once the transaction is processed, you will receive a notification. Alternatively, you can view your transaction history by navigating to Account > Savings/Current

15. How can I cancel the transactions that are under ‘Pending Verification’?

If you notice any transactions that you didn’t authorise, please call our Contact Centre at +603-2178 8888 for assistance, or let our support team know when they reach out to you for verification so we can assist with the cancellation.

16. Can I schedule a transfer within AmBank?

Yes, you can either schedule a transfer within AmBank for one-time or recurring. To schedule a transfer, go to AmOnline App and follow below steps:

  1. Tap the edit icon in the “Transfer Type” field on the Amount & Review page > Select ‘Transfer Later’.
  2. For one-time transfer, select the date you want to transfer.  It must be at a future date.
  3. For recuring transfer, select the ‘Set as recurring’ checkbox.  Select the frequency and end date/number of times of your recurring transfer.        

You will receive notifications upon successful transfer on the scheduled date. 

17. Where can I view my scheduled transaction?

Go to AmOnline App > tap “More” at the bottom menu > tap on “Scheduled Transactions”.

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