Transfers

Transfer Within AmBank​​​

1. What is Transfer within AmBank?

Transfer within AmBank refers to transferring funds to your own AmBank account or to another person’s AmBank account. 

2. How can I perform a transfer to my own AmBank account?

Launch the AmOnline App and tap on the 'Transfer Money' menu.  Select the “Own” option and you will see a list of your own AmBank current/savings account/s, credit cards and loans.  Tap on the accounts that you want to transfer to proceed with the transaction.

From 1st October 2024 onwards, transfer to your own AmBank account (current/savings account, credit card, loan) will require AmSecure authorisation if the transaction amount exceeds RM10,000.

3. How can I perform a transfer to other AmBank account?

Launch the AmOnline App and go to 'Transfer Money' > select the 'New Recipient' option > choose 'AmBank' from the Bank Name dropdown menu.

If you have saved your other AmBank account details as a favourite, go to 'Transfer Money' > select the 'Favourite' option > choose the favourite account.

4. Why did I hit a cooling-off message and can’t perform a transfer within AmBank?
You will need to serve a cooling-off period if your AmOnline profile has been bound to a new device. For more details, please refer to the “Cooling-off Period” FAQ.
5. Any charges for using this service?
No, this service is free of charge.
6. What is the allowable daily limit?

Transaction limits depend on the personal limit you set for each transaction type.

To check or update your limit:

  • Open the AmOnline App
  • Tap on 'More'
  • Tap on 'Transaction Limit'
  • Select 'Transfer'

Limit references:

  • For transfers to your own AmBank accounts or cards, refer to the “Own AmBank Account” personal limit.
  • For transfers to another person’s AmBank accounts or cards, refer to the “Other AmBank Account” personal limit. Note: The maximum allowable limit for transfers to another person’s AmBank accounts or cards is RM 50,000 per day.

Important:

If you increase your transaction limit, you will need to serve a cooling-off period.

For more information, please refer to the 'Transaction Limit' FAQ.
7. How can I verify that I am transferring to a correct recipient?

For transfers to another person’s AmBank account or card, the recipient’s name will be displayed on the 'Review & Confirm' page for your verification.

If the recipient’s name displayed is different from the person you intend to transfer to, do not proceed with the transaction.

8. How can I make a transaction faster without needing to enter the transfer details every time?

You can repeat a transaction by searching for it under Recent AmOnline Transactions on the Home page, expanding the transaction, and selecting Repeat Transaction. This will take you to the input page with all transfer details pre-filled.

9. How do I view the details of my past transactions?
For transactions performed using AmOnline, you can view your it in Recent AmOnline Transactions. You can also view your account transaction history in your account details.
10. How do I share transaction receipt of the transfer that I just made?
After completing a transaction, you can tap on the ‘Share Receipt’ button. Alternatively, you can view your transaction in Recent AmOnline Transactions to view and share the receipt.
11. Can I schedule a transfer within AmBank?

Yes, you can either schedule a transfer within AmBank for one-time or recurring. To schedule a transfer, follow below steps:

  1. After keying in your amount, choose “Transfer Later”.
  2. For one-time transfer, select the date you want to transfer. It must be at a future date.
  3. For recuring transfer, select the ‘Set as recurring’ checkbox. Select the frequency and end date/number of times of your recurring transfer.

You will receive notifications upon successful transfer on the scheduled date.

12. Where can I view my scheduled transaction?
Go to AmOnline app > tap 'Menu' > select 'Scheduled Transactions'.
13. Is the transfer from other bank via FPX immediate?
Yes, it is immediate. You can see the transaction status displayed at Recent AmOnline Transactions. This option is only available for transfer to own AmBank account.
14. I performed a transfer via FPX but transaction shows 'Pending Verification'. Why is my transaction pending verification, but my other bank account balance is deducted?
For security reasons, we need to do further verification. We will notify you on the verification status. Alternatively, you can also check the status at Recent AmOnline Transactions.
15. I performed a transfer via FPX but transaction shows 'Transfer Accepted for Processing'. Why is my transaction accepted for processing, but my other bank account balance has already been deducted?
You may see this transaction status if there is an intermittent issue. We will notify you of the transaction status after the transaction is processed. Alternatively, you can also check the status at Recent AmOnline Transactions.
16. I performed a transfer via FPX and my other bank account has been deducted. The transaction shows unsuccessful, or I received notification that the transaction was unsuccessful. When will the money be refunded?

Money will be refunded to you within 3 business days. Please call our contact center if you still have not received the refund after 3 business days.

Note: Business working days refer to weekdays; exclude public holidays.

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