DuitNow QR is a hassle-free and secured instant fund transfer service that enables you to make and receive funds nationwide by using a DuitNow QR code, which is also known as Malaysia’s National QR code. DuitNow QR is an industry-wide initiative governed by Payments Network Malaysia Sdn Bhd (PayNet).

Tips: You can now make DuitNow QR payments more conveniently using biometric authentication (Face ID, Touch ID, or Fingerprint), subject to your Quick Payment Limit.

1. You can perform the payment at selected merchant or to a person by scanning their DuitNow QR.
2. You can receive money by letting a person scan your DuitNow QR generated from AmOnline app.

You must select the default account for the payments and receive incoming funds. To set up the default account, log in to AmOnline > select More/Settings > select DuitNow QR Settings > select your preferred default account.

To pay to a merchant or peer:
Launch AmOnline app > Tap on “Scan QR” > Scan a DuitNow QR

To receive money:
Launch AmOnline app > Tap on “Scan QR” > Tap on “Show to Receive” to generate a QR > Show or share your DuitNow QR code to your payer.

Note: If you have yet to set up your default account for DuitNow QR, you will be prompted to do so before you are able to generate a DuitNow QR code.

No, AmOnline currently only supports DuitNow QR within Malaysia.

Look out for a DuitNow QR code standee at participating merchant outlets. You can also pay any person who can generate a DuitNow QR code on any participating mobile banking app.

DuitNow QR payments/transfers will be processed immediately.

There are 2 types of limits applicable to DuitNow QR transactions:

1. Quick Payment Limit – the transaction limit set by you for completing transactions using biometric authentication (Face ID, Touch ID, or Fingerprint).
2. Daily Limit – the daily transfer limit set by you for DuitNow QR transactions.

When you make a transfer by using DuitNow QR, the transaction is treated as a DuitNow QR transaction. Therefore, it is subject to the daily transfer limit for “DuitNow Transfer / DuitNow QR / DuitNow Request / IBG” that you have set in the Transaction Limit settings.

The maximum allowable daily limit is RM50,000, which is shared across these transaction types. E.g. If you have performed IBG transactions of RM20,000 in a day, the remaining limit for other DuitNow transactions will be RM30,000.

Important:

If you increase your personal limit, you will need to serve a cooling-off period.

For more information, please refer to the “Transaction Limit” FAQ.

You should receive the fund instantly once the payer has successfully completed the transaction at his/her end.

No charge at the moment.

AmOnline app requires device binding to your personal device before you can use DuitNow QR. This is to ensure that only you can access your account via your bounded device.

Your transaction will be authenticated with biometric or password. AmSecure authorisation is required if you make a payment above the allowable threshold set by the Bank.

Please check your personal limit for “Quick Payment Limit” at Transaction Limit Settings. For payment above the maximum Quick Payment limit set by the bank, password authentication is required for security reasons.

You may tap the edit icon next to the field you wish to update on the Amount & Review page. This allows you to change the pre-filled information.

The recipient/merchant’s name will be shown on the Review page for you to verify the recipient/merchant’s name.

If the recipient/merchant’s name displayed is different from the person/merchant you intend to transfer to, please do not proceed with the transaction.

If you are at the merchant’s premise, kindly settle the dispute with the merchant directly. If there is a need for further investigation, kindly report this matter to AmBank Contact Centre at +603-2178 8888.

After making a payment, you can tap on the ‘Share Receipt’ button. Alternatively, you can view your transaction in Recent AmOnline Transactions to view and share the receipt.

You can view the details at Recent AmOnline Transactions or your account Transaction History.

In the event of any unusual activity on your account(s), we may temporarily hold the transaction and reach out to you to verify its legitimacy before proceeding. This buffer period allows you the opportunity to identify any transactions that you don’t recognise.

For all transactions conducted via AmOnline, you will receive status updates through push and email notifications. You can also view your transactions by filtering for the ‘Pending Verification’ status under Recent AmOnline Transactions.

If a transaction is marked as ‘Pending Verification’, our support team will contact you to confirm the transaction details before approving it for processing.

Once the transaction is processed, you will receive a notification. Alternatively, you can view your transaction history by navigating to Account > Savings/Current.

If you notice any transactions that you didn’t authorise, please call our Contact Centre at +603-2178 8888 for assistance, or let our support team know when they reach out to you for verification so we can assist with the cancellation.