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The minimum system requirements are:
App:- your device must not be jailbroken or rooted.
- iOS version 15 and above
- Android version 12 and above
- EMUI version 14 and above
- MagicOS version 7 and above
You can check your mobile device OS version in your phone Settings.
To enjoy the best mobile banking experience, we recommend that you regularly update your mobile device’s operating system and the AmOnline app to the latest versions. This helps ensure smoother performance, better security, and access to the latest features.
Note:
The Malaysian Communications and Multimedia Commission (MCMC) has issued an advisory following Apple’s release of an important security update that addresses several iOS vulnerabilities, including an exploit chain known as ‘DarkSword’.
To help keep your device and banking information safe, please update your device to the latest iOS version before using AmOnline.
How to update: Go to Settings > General > Software Update, then install the latest update available.
Web:- Google Chrome version 140 and above
- Apple Safari version 17 and above
- Mozilla Firefox version 142 and above
- Microsoft Edge version 140 and above
- Opera version 120 and above
- Samsung Internet version 26 and above
- Huawei Browser version 15 and above
If you have trouble logging in to AmOnline, it may be due to the following reasons:
| No | Possible Cause | Recommended Action |
| 1 | Your username or password or both are incorrect. | Please proceed to reset password. |
| 2 | Your account has been locked because you have entered invalid password more than 3 times. | Please proceed to reset password to unlock your profile. |
| 3 | Your account has turned inactive because you have not logged on to AmOnline for the past 6 months. | Please proceed to reset password to reactivate your profile. |
| 4 | Your AmOnline account turned dormant because you have not logged on to AmOnline for the past 12 months. | Please register for new AmOnline. Need help? Follow this step-by-step guide. |
| 5 | AmOnline App unexpectedly exits, closes, or displays blank white screen. | If you are using Android device, please try the following steps:
|
Need help resetting your password? Just follow our step-by-step guide.
For security reasons, we must lock your AmOnline profile. You are required to reset your password to unlock your profile. Need help resetting your password? Just follow our step-by-step guide.
Your AmOnline profile will first turn inactive after 6 months and dormant after 12 months.
If your profile is inactive, AmOnline will prompt you to activate your profile. You are required to reset your password to reactivate your profile. If your profile is dormant, you will need to perform AmOnline registration again.
Yes, you can terminate your AmOnline profile by contacting AmBank call center. You will need to perform AmOnline registration again you profile has been terminated.
Starting 17 September 2025, we’re introducing an extra security step to better protect your account. When you log in to AmOnline web on a new browser / computer device, you’ll need to authorize the log in using AmSecure on your AmOnline App.
If you haven’t activated AmSecure yet, simply log in to AmOnline App and follow the instructions shown.
