Dear Valued Customers,

 

We do understand that these are still challenging times, and AmBank would like to assure you that we will continue to assist you in meeting your payment obligations. On this note, we are offering the AmBank Remedial Programme which is aimed at continuing our assistance to customers from Individual and Small & Medium Enterprise (SME) as well as Microenterprises segments who are still facing financial difficulties.

Before proceeding to apply for our AmBank Remedial Programme, we wish to highlight that for all customers who submit their applications on or after 1 January 2022, kindly take note that your Central Credit Reference Information System (CCRIS) record will be impacted by this Remedial Programme. In the event your application is successful, your CCRIS record will indicate that your loan/financing account is under Rescheduled or Restructured Account in CCRIS.

To ensure a smooth application process for the Remedial Programme, please provide us with the supporting documents as listed below as proof of the financial impact:

(a) For individual
ProgrammeFeatureIndividual
RemedialReduction of Monthly Instalment 

Reduction of monthly instalment with/without: 

(a) reduction of interest/profit rate; or

(b) extension of loan/financing tenure 


At least one of the following documents, whichever is applicable, will be required to support the application:

1. Last 3 months Salary Slips/Payment Vouchers; or

2. Latest EPF Statement with the breakdown of the EPF monthly contribution for the year; or

3. Latest Income Tax Form which shows your annual taxable income; or

4. Last 3 months Bank Statements

Step-up Instalment of up to 24 months (thereafter, the instalment amount will be increased from 25th month onwards)

Step-up instalment of up to 24 months with/without:  

a) reduction of interest/profit rate; or

b) extension of loan/financing tenure 

AmMoney Line and Credit Card only To be restructured to Term Loan/Term Financing-i

 

(b) For Micro, Small & Medium Enterprise (SME) 
ProgrammeFeatureMicro, Small & Medium Enterprise (SME) 
RemedialReduction of Monthly Instalment 

Reduction of monthly instalment with/without: 

(a) reduction of interest/profit rate; or

(b) extension of loan/financing tenure 



The following documents, whichever is applicable, will be required to support the application:

1. Last 6 months Bank Statement; and

2. Last 2 years Audit Reports; or

3. Last 2 years Management Account Reports; and

4. Latest Company Registration


Step-up Instalment of up to 24 months (thereafter, the instalment amount will be increased from 25th month onwards)

Step-up instalment of up to 24 months with/without:  

a) reduction of interest/profit rate; or

b) extension of loan/financing tenure 

Overdraft/Cashline-i  To be restructured to Term Loan/Term Financing-i

 

Frequently Asked Questions (FAQ)

IndividualSME
EN | BMEN | BM

 

As such, all individuals and businesses in need of the Remedial Programme may submit your request via this link :
Individual
SME

If you have difficulties in making payments, you should contact us earliest possible to discuss payment alternatives.

For Individual
You may contact us at: AmBank (M) Berhad, Retail Collection & Recovery Management, Level 6, Tower 2, Wisma AmFirst, Jalan Stadium SS 7/15, 47301 Petaling Jaya, Selangor | Tel: +603-2054 6688 (Monday - Thursday 8.45 a.m. to 5.45 p.m. or Friday 8.45 a.m. to 4.45 p.m.), except Public Holidays.

For Micro, Small & Medium Enterprise (SME)
You may contact us at: AmBank (M) Berhad, SME Collection, Level 43, Menara Ambank, No 8, Jalan Yap Kwan Seng, 50450 Kuala Lumpur | Tel: +603-2167 3462 (Monday - Thursday 8.45 a.m. to 5.45 p.m. or Friday 8.45 a.m. to 4.45 p.m.), except Saturday, Sunday and Public Holidays.

Alternatively, you may seek the services of Agensi Kaunseling dan Pengurusan Kredit (AKPK), an agency established by Bank Negara Malaysia to provide free services on money management, credit counselling, financial education and debt restructuring for individuals and SMEs. You may contact AKPK at Level 5 & 6, Menara Aras Raya (formerly known as Menara Bumiputra Commerce), No 11, Jalan Raja Laut, 50350 Kuala Lumpur | Tel: 03-2616 7766 | Website: www.akpk.org.my

Thank you for banking with us.
 

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