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Contact Centre and Support

What number can I call for support?

You may contact our Contact Center at 03-2178 8888 for assistance. Our operating hours are from 9:00 a.m. to 9:00 p.m. daily.


How do I reach out to AmBank’s Collections department?

For Collection enquiries, kindly call our Retail Collection and Recovery Management at +603-2054 6688 (Monday to Thursday, 8.45 a.m. to 5.45 p.m. and Friday, 8.45 a.m. to 4.45 p.m., except Public Holidays).

How do I reach out to AmBank’s SME Collections department?
For SME Collection enquiries, kindly call our SME Collection at +03-2167 3462 (Monday to Thursday, 8.45 a.m. to 5.45 p.m. and Friday, 8.45 a.m. to 4.45 p.m., except Saturday, Sunday and Public Holidays).
I lost my card, how do I block it?

Log in to AmOnline app or web browser, go to your credit card > tap/click on the Settings tab > Tap/click on Block this Card


How do I reset my credit card PIN in AmOnline Apps?

Log in to AmOnline app or web browser, go to your credit card > tap/click on the Settings tab > Tap/click on Change Card PIN



 

How do I request for a credit card replacement in AmOnline?

Log in to AmOnline app or web browser, go to your credit card > tap/click on the Settings tab > Tap/click on Replace this Card


Where can I submit my inquiries/feedback to AmBank?

If you still require additional assistance, you can reach us in three ways!

  • You can call our Contact Center at +603-2178 8888,
  • You can report any issues or raise queries through our in-app messaging platform, AmMail. Please go to Menu > Inbox > AmMail > Create New Message.
  • More details of the AmMail feature are listed below,
    • You can drop us an email at customercare@ambankgroup.com.

What do I need to do if I received suspicious phishing email claiming from AmBank?

Firstly, do not entertain or click on the links from those suspicious phishing email. Then, please forward it to customercare@ambankgroup.com for investigation.


What should I do if I notice suspicious transactions using my AmBank account?

If you notice any suspicious transactions using your AmBank account, please call our Contact Centre at 03-2178 8888 immediately.

I have a Hire Purchase Loan/Financing with AmBank/AmBank Islamic. How can I request a consent letter for use with the Tribunal for Consumer Claims Malaysia, and what documents do I need to provide?
You may request a consent letter by contacting our Contact Centre at +603-2178 8888, available daily from 9:00 a.m. to 9:00 p.m. or by visiting any AmBank/AmBank Islamic branch for assistance.

To process your request, please provide either of the following supporting documents:
-A copy of the Tribunal for Consumer Claims Malaysia claim submission, or
-A letter from your solicitor regarding the claim.

Our team will assist you further upon receipt of the required documentation.
I need repayment assistance for my loan/financing, what should I do?

Please refer to Repayment Assistance section.

Where can I submit my inquiries/feedback regarding AmBank/ AmBank Islamic to BNM?

You may contact Bank Negara Malaysia BNMLINK at
Bank Negara Malaysia,
4th Floor, Podium Bangunan AICB, No. 10, Jalan Dato' Onn, 50480 Kuala Lumpur.
Tel.: 1-300-88-5465 (LINK)
Website: https://bnm.gov.my/contact-us/BNMLINK

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