Contact Centre Forms PDS

Contact Centre and Support

What number can I call for support?

Please call our Contact Center at 03-2178 8888 for support.



How do I reach out to AmBank’s Collections department?

For Collection enquiries, kindly call our Retail Collection and Recovery Management at +603-2054 6688 (Monday to Thursday, 8.45 a.m. to 5.45 p.m. and Friday, 8.45 a.m. to 4.45 p.m., except Public Holidays).

I lost my card, how do I block it?

Log in to AmOnline app or web browser, go to your credit card > tap/click on the Settings tab > Tap/click on Block this Card


How do I reset my credit card PIN in AmOnline Apps?

Log in to AmOnline app or web browser, go to your credit card > tap/click on the Settings tab > Tap/click on Change Card PIN



 

How do I request for a credit card replacement in AmOnline?

Log in to AmOnline app or web browser, go to your credit card > tap/click on the Settings tab > Tap/click on Replace this Card


Where can I submit my inquiries/feedback to AmBank?

If you still require additional assistance, you can reach us in three ways!

  • You can call our Contact Center at +603-2178 8888,
  • You can report any issues or raise queries through our in-app messaging platform, AmMail. Please go to Menu > Inbox > AmMail > Create New Message.
  • More details of the AmMail feature are listed below,

What do I need to do if I received suspicious phishing email claiming from AmBank?

Firstly, do not entertain or click on the links from those suspicious phishing email. Then, please forward it to [email protected] for investigation.


What should I do if I notice suspicious transactions using my AmBank account?

If you notice any suspicious transactions using your AmBank account, please call our Contact Centre at 03-2178 8888 immediately.

I have a hire purchase loan/financing with AmBank/AmBank Islamic. Where can I request and what document is required for a Consent letter for the use of Tribunal For Consumer Claims Malaysia?
You can call our Contact Centre at +603-2178 8888, operational daily from 7.00 a.m. to 11.00 p.m., or visit our branch for assistance. Additionally, kindly provide either (i) Copy of Tribunal Submission Claim, or (ii) Letter from the solicitor in regards to the claim.
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