AmBank Contact Centre and Support

Welcome! You can reach us anytime, anyday at +603-2178 8888 and our friendly customer service officer will assist you. You can also browse the sections below to learn more about the support that we provide. If you have a credit card related issue, AMY(TM), our AmOnline Virtual Assistant, can help you via the AmOnline mobile app.

Have a good day ahead!


1. What number can I call for support?

Please call our Contact Center at 03-2178 8888 for support.

2. How do I report Lost or Stolen credit card in AmOnline Apps?
  • Login into AmOnline Apps and click AMY™.
  • In the AMY™ chat window, select “Emergencies”.
  • Then, click on “Report Lost/Stolen Card”.
  • Select the card that you wish to block by clicking on the card image.
  • Choose the reason for blocking your card.
  • Your card has been successfully blocked. AMY™ will automatically initiate the replacement of your card.
  • Select an address for the card delivery and your card replacement request is successfully submitted.

More enquiries about AMY? Click here.

3. How do I reset my credit card PIN in AmOnline Apps?
  • Login into AmOnline Apps and click AMY™.
  • In the AMY™ chat window, select “Emergencies”.
  • Then, click on “Reset My Credit Card PIN”, and select the card you wish to reset its PIN.
  • AMY™ will prompt you to create a 6-digit PIN for your card.
  • Re-enter your 6-digit PIN.
  • Enter TAC number received on your registered mobile phone to create a new PIN.
  • New 6-Digit PIN successfully created.

More enquiries about AMY? Click here.

4. How do I request for a credit card replacement in in AmOnline Apps?
  • Login into AmOnline Apps and click AMY™.
  • In the AMY™ chat window, select “Emergencies”.
  • Then, click on “Replace My Card”.
  • Select the card that you wish to replace by clicking on the card image.
  • Select an address for the replacement card delivery.
  • Click “I agree to proceed” to continue with the card replacement.
  • TAC will be sent to your registered mobile phone number.
  • Enter TAC number received on your registered mobile phone to continue.
  • Your card replacement request is successfully submitted.

More enquiries about AMY? Click here.

5. Where can I submit my inquiries/feedback to AmBank?

You can email us at customercare@ambankgroup.com

6. What do I need to do if I received suspicious phishing email claiming from AmBank?

Firstly, do not entertain or click on the links from those suspicious phishing email. Then, please forward it to customercare@ambankgroup.com for investigation.

7. What should I do if I notice suspicious transactions using my AmBank account?

If you notice any suspicious transactions using your AmBank account, please call our Contact Centre at 03-2178 8888 immediately.

​​​