Membership Guide

Dear Esteemed Cardholder,

Congratulations. In making the AmBank Islamic Visa Infinite Card-i your Card-i of choice, you have joined an elite circle of individuals of distinction who have come to appreciate the unparalleled privileges and features accorded by this Card-i. It is a pleasure to welcome you into this private realm where our every effort is directed at meeting your requests and addressing your concerns.

The AmBank Islamic Visa Infinite Card-i membership experience is best realized with use. Always look to your Card-i to bring you the finest in product offerings and rewards so you may accomplish more at work, travel and leisure. You will be pleasantly surprised at how often it surpasses your finest expectations.

This booklet serves as a valuable resource of all the AmBank Islamic Visa Infinite Card-i membership represents for you. You may also choose to learn more about your membership by calling our dedicated Priority Line at 03-2178 6600. Our services are complemented by 24-hour global Concierge Services provided by Visa Infinite Concierge respectively and focused at delivering the finest in white glove services anywhere in the world.

We at AmBank Islamic, are poised to take your Card-i experience to a new level. Please allow us to accord you with the unrivalled recognition you are accustomed to.

Yours truly,

Aaron Loo Boon Seng
Managing Director, Retail Banking

The AmBank Islamic Visa Infinite Card-i was created with you as our inspiration.
Your lifestyle of refined preferences be it at home, work, travel or leisure help define the features and privileges we offer.
Your expectations set the bar for the exceptional services detailed within and for the finesse in which they are delivered.

“I sail the seas of life as the master of my ship.”

- Jonathan Lockwood Huie

As an individual driven by success, precision in an accomplishment is very much second nature to you. Having prompt and adept access to relevant services allows you to maintain your position of advantage in every situation. Recognising this need, your AmBank Islamic Visa Infinite Card-i offers a comprehensive suite of banking, corporate, personal services designed to anticipate and facilitate your requirements for almost any purpose you may pose.

 

BANKING SERVICES

Managing the financial aspects of your AmBank Islamic Visa Infinite Card-i is simplified with services such as our:

• Online banking services which give you immediate access to your Card-i account and activities.
• Instant cash withdrawals that can be made on your Card-i at Automated Teller Machines (ATM) bearing PLUS (Visa) logo or affiliated banks and financial institutions worldwide.
• Monthly statement detailing your transactions as well as an Annual Card Account Summary mailed to you at beginning of each calendar year, providing you with an overview of your Card-i activities by type of spend.

 

CONCIERGE SERVICES

The confidence of knowing that should the need arise, wherever you are in the world, you will be attended to promptly, with the highest leveI of professionalism and be accorded the incomparable prestige you deserve. Distinction is what your AmBank Islamic Visa Infinite Card-i strives to earn with its concierge services. Presented in association with Visa Concierge Services respectively, it prides itself on its repertoire of immaculate services that do not demarcate work from play and deliver with excellence even the most unusual of requests. Staffed around the clock by professionals supporting all major Asian languages, the services are accessible via toll-free numbers from anywhere in the world. It may be merely information you require, or a wish to take a gastronomic journey in an exotic city or emergency assistance when things do not go as planned, you can be assured you will be well pleased with how superbly your requests are met.

A current comprehensive list of the concierge services which by no means is exhaustive is made available to you in an appendix at the end of this booklet.

“Though we travel the world over to find the beautiful, we must carry it with us or we find it not.”

- Ralph Waldo Emerson

Travelling with your AmBank Islamic Visa Infinite Card-i ensures you spend less time at the airport as well as enjoy more comfort and convenience between flights. It makes for a more pleasant and rewarding journey always.

 

• Immigration Fast-Track Services (For AmBank Islamic Visa Infinite Card-i only)

Long queues at immigration counters will be an inconvenience you will never have to put up with again. Your AmBank Islamic Visa Infinite Card-i Immigration Fast-Track Services helps you eliminate the unnecessary delay that comes with clearing immigration. This fee paying service which you enjoy discounts on published rates will have you met at the aerobridge of the designated airport and escorted through immigration for these priority services as detailed in the table.

Arrival Service	Departure Service
Meet at aerobridge on arrival Check arrival paperwork and help with pre-immigration procedures Escort through immigration clearance (immigration speed pass) Arrange porter service as required at baggage collection area Escort through customs and assist in resolving customs issues Escort to waiting driver or assist with making ground transfer arrangement	Curbside greeting service Escort to special check-in desk, assist with seat booking and baggage check-in Escort through immigration clearance (immigration speed pass) Escort through tax clearance, fiscal, customs and security checking procedures Escort to airline lounge and/or assist customer to the departure gate to board aircraft

For immediate booking, log on to www.AirportSpeedPass.com. Booking must be made at least 72 hours prior to commencement of travel. Programme is valid for a limited time only.

• Access to Airport Lounges

Waiting between flights is probably something you do not look forward to. However being able to enjoy the comforts of Plaza Premium Lounges at selected international airports worldwide, a luxury afforded by your AmBank Islamic Visa Infinite Card-i means you could spend the time to catch up with family, hold a work discussion or simply to unwind. So the next time you are at any of the airports below, remove yourself from the crowd and step into a private space, designed to facilitate your needs.

Lounge Benefits:

All-day food & beverage | Business Centre with Wi-Fi | Internet access | Comfortable seating area | Television, newspaper & magazines | Shower with amenities

Cardholders are entitled to access the lounge only once per day. Please visit www.ambank.com.my for the list of participating lounges and the full terms and conditions.

• Frequent Flyer / Travel Reward Programmes

Making purchases using your AmBank Islamic Visa Infinite Card-i is most rewarding. It earns you AmBonus Points which can be redeemed for miles with world class Frequent Flyer / Travel Reward Programs from Enrich, AirAsia BIG, Asia Miles or Singapore Airlines KrisFlyer. Your miles can then be redeemed for flights on a selection of over 50 airlines worldwide.

For an updated list of airlines, please visit the respective Frequent Flyer / Travel Reward Programmes website.

• www.malaysiaairlines.com
• www.asiamiles.com
• www.krisflyer.com
• www.airasiabig.com

 

• Overseas Shopping Rewards

If it is retail therapy that you seek when you travel, your AmBank Islamic Visa Infinite Card-i is the ideal companion. In addition to bringing you some of the best deals from fashion capitals worldwide, it also rewards you with 5X AmBonus Points every time you make a purchase abroad. The attractions of shopping overseas are many but your AmBank Visa Infinite Card has just made it even more irresistible.

• Travel Insurance

As a premium class traveller, you appreciate the need for travel insurance with an extensive coverage. You will be pleased to note that charging your travel tickets to your AmBank Islamic Visa Infinite Card-i makes you eligible for automatic travel insurance protection of up to RM2 million. Your spouse and children from age of 5 years to 17 years travelling with you are similarly protected too.

 

In addition to protection on your life, your travel insurance also covers:

 

Missed Flight Connections

In the event you miss a connecting flight as a result of a delay in incoming flight and there are no alternative flights within 4 hours, your hotel accommodation and meals charged to your Card-i will be indemnified for you for up to RM3,000. Your spouse and children, if with you too are eligible for a combined claim of up to RM6,000.

 

Delayed Flights

If you experience more than a 4-hour delay of your scheduled fight, you enjoy indemnity for hotel accommodation and meals charged to your Card-i for up to RM1,000 and up to a combined limit of RM2,000 for your spouse and children joining you on the trip.

 

Delayed Luggage

If your checked in luggage is delayed and does not arrive for more than 6 hours after your arrival, you, your spouse and children will be indemnified for purchase of essential clothing and personal requisites charged to your Card-i for a combined limit of up to RM6,000.

 

Luggage Loss

In the circumstances you do not receive delivery of your checked-in luggage within 48 hours of your arrival at your destination, the luggage is deemed lost. You will be indemnified for up to a combined limit of RM12,000 to cover you, your spouse’s and children’s purchase of essential clothing and personal requisites charged to your Card-i.

“There is no love sincerer than the love of food”

- George Bernard Shaw

Relish the knowledge that your AmBank Islamic Visa Infinite Card-i is your passport to some of today’s most exquisite dining experiences. From gourmet selections, to fast food restaurants to local cafes, your AmBank Islamic Visa Infinite Card-i celebrates the best in delectable delights with exciting dining privileges that are presented as promotions throughout the year as well as constant privileges as detailed below:

• Club Marriott Malaysia Privileges

A complimentary Club Marriott Malaysia membership is available with your AmBank Islamic Visa Infinite Card-i.. This Membership card presents you benefits for dining and accommodation at participating hotels.

- Dining Benefits:

For All Participating Hotels in Malaysia - E-Vouchers Offer:

• 1 x Complimentary Birthday Celebration Cake. (Non-transferable)
• 3 x 50% OFF Group Dining Vouchers valid for 4 - 12 people for lunch or dinner. (Transferable)
• 1 x Complimentary Buffet Lunch or Dinner for 2 people valid at any of the All Day Dining restaurants. (Non-transferable)

For All Participating Hotels in Malaysia - Core Offer:

• 35% OFF total Food & Beverage bill at All Day Dining restaurants for up to 20 people.
• 30% OFF total Food & Beverage bill at all other restaurants for up to 20 people.

For All Participating Hotels Across APAC:

• Up to 20% OFF Total Food & Beverage bill for up to 10 people unless stated otherwise.

- Accommodation Benefits:

For All Participating Hotels in Malaysia:

• 20% OFF Best Available rate for all room categories across all participating hotels in Malaysia.

For All Participating Hotels Across APAC:

• Up to 20% OFF Best Available Marriott rate at all participating hotels in Asia. Subject to availability, terms and conditions apply.

For a complete list of participating hotels outside of Malaysia, kindly check our website at www.myclubmarriott.com

To sign up for the membership, please go to www.ambank.com.my/cmm A Welcome Email will be sent by Club Marriott Malaysia to Cardholder’s email within seven (7) working days upon successful sign up. Cardholders may then download the Club Marriott Malaysia App via the Apple App Store or Google Play and enjoy the benefits! Membership fee of the card is waived with an accumulated retail spend of Ringgit Malaysia Thirty Thousand (RM30,000) only on your AmBank Islamic Visa Infinite Card-i over a period of one (1) year from the date of successful membership enrolment.

In the event of any inconsistency between the information or Terms and Conditions in this Welcome Booklet and AmBank’s website, the information or Terms and Conditions on AmBank’s website www.ambank.com.my shall prevail.

“Without passion, you do not have energy. Without energy you have nothing.”

- Donald Trump

What is probably most exceptional about your AmBank Islamic Visa Infinite Card-i is the way it feeds your passion and ignites your senses. It spurs you to explore places, savour new experiences and pamper yourself. It could be a day at the spa, a table at Michelin Star chef’s restaurant or front row tickets to a live concert. Whether it’s a lifelong preoccupation or something that is consuming you for the moment, your Card-i can make it all the more satisfying. In bringing you these unique and upscale experiences globally, we rely on the purveyors of luxury privileges and Visa. To learn more about living it up, please visit www.visainfinite-asia.com

 

• Vacationing in Style

Enjoy an array of valuable offers, timesaving services and cultural experiences wherever you choose to spend your next holidays.

 

• Entertainment Perks

Special priced tickets, priority bookings and show invitations are just some of the membership perks of your AmBank Islamic Visa Infinite Card-i membership. Whether it is a West End production, a rock concert or a global sporting event, your Card-i could just have a special offer designed to give you an awe-inspiring time.

 

• Retail Pleasures

If it is shopping at fashion boutiques and luxury stores that get your adrenaline pumping, expect your Card-i to bring you the latest on sales, previews and promotions on the most exclusive designer brands. There is always something exciting for you to exclaim about.

Your AmBank Islamic Visa Infinite Card-i rewards you in so many ways you will find it a pleasure using it. Every purchase you make on your Card-i earns you a reward.

 

• AmBonus Points

Receive 1 AmBonus Point for every ringgit you charge to your AmBank Islamic Visa Infinite Card-i in Malaysia. To make shopping overseas even more attractive, your Card-i gives 5 times AmBonus Points when you charge your overseas purchases to it. For greater relevance to your lifestyle, we have made it possible for your accumulated AmBonus Points to be exchanged for miles of your preferred airline. You also have the option of redeeming your points against a catalogue of personal items, vouchers, home gadgets and electrical appliances that make great gifts for yourself or a friend on any occasion. Alternatively, you can perform on-the-spot redemptions at participating merchants. Visit ambankspot.com for further details.

 

• Supplementary Cards

The gift of being a Supplementary Cardholder of your AmBank Islamic Visa Infinite Card-i we trust is a privilege you should reserve for your closest and dearest. Give the pleasure of this Card-i membership to those who truly deserve it and enjoy no annual fees on your first 3 Supplementary Cards.

 

• Financial Services

Your Card-i is designed to give you the most in more ways than one. You will find services such as our 0% Easy Payment Plan of up to 36 months, Balance Transfer with great gifts of electronic devices and flexible payment options for your purchases plus attractive alternatives to make your Card-i work harder for you.

 

• Auto Bill

Be rewarded with convenience and more time for family and leisure by opting to pay your utility, telecommunication and other service bills with your AmBank Islamic Visa Infinite Card-i especially as it can be done from the comforts of your home.

 

• Monthly Statement

All your card transactions, rewards points status and Card balances are provided to you in a detailed monthly statement. You may choose to receive your secured monthly statement electronically to a designated email address or have a hard copy of the statement sent to your nominated mailing address at a fee.

 

• Payment Methods

There are multiple options for you to make your card payments conveniently. You may choose to pay via our AmOnline banking, by cash at AmBank Islamic or AmBank network of shared branches nationwide.

You can be assured that your best interest is served at all times when you use your AmBank Islamic Visa Infinite Card-i. Your Card-i carries protective and security measures that give you confidence and peace of mind when using your Card-i at home and abroad.

 

• Zero Liability on Lost / Stolen Card

In the event your Card-i is lost or stolen, please inform us as soon as it happens. Reporting the loss or theft of your Card-i immediately exempts you of any new unauthorised charges made on the Card-i.

 

• Online Usage Protection

To minimize the risk of fraudulent transactions especially when using your Card-i online, we have enhanced protection on your Card-i through our online usage security feature AmBank 3D Secure. No registration is required and it is FREE!

 

• Travel Insurance

Enjoy automatic travel insurance coverage of up to RM2 million for you and your family when the purchase of your travel tickets is made with your AmBank Islamic Visa Infinite Card-i. A more detailed description of the protection offered is provided for you in the Travel section of this booklet on Page 8.

Visa Concierge is a 24/7 digital personal assistant and lifestyle guide, allowing you to access extraordinary experiences each and every day through a curated range of service, amenities and exclusive privileges - all within the app.

Book and Plan - Curate adventures from the palm of your hand

Explore and self-book an experience to create your perfect day - from a dinner reservation to a relaxing spa or golf day to sports and family activities.

 

City Guides - Explore the wonders of your homeland

Making it possible for you to discover the best of your home country with ‘off the beaten track’ guides for new adventures and activities, right on your doorstep.

 

Emergency Support - Medical services and helplines across the world

Worldwide assistance for accidents and medical emergencies, wherever you may be*. (*Travel and medical services applicable when a customer travels more than 150km from their residence within their home country or country of residence for periods not exceeding ninety (90) consecutive days per trip. Please contact a Visa Concierge consultant for more information.)

 

Global Access - Extraordinary experiences in 500 cities

Unique access to live cultural and sporting events including virtual and outdoor experiences to make the rest of the world feel that little bit closer.

 

Download Visa Concierge today and start making every day extraordinary.

AmBank (M) Berhad 196901000166 (8515-D)

A member of the AmBank Group

Card Centre: Card Distribution Unit. 1st Floor, Tower 1, Wisma AmFIRST,
Jalan Stadium SS7/15, 47301 Petaling Jaya, Selangor.

Priority Line: 03-2178 6600
Website: ambank.com.my