Following the Budget 2021 announcement, the Targeted Repayment Assistance (TRA) programme is to provide the following assistance to eligible customers / facilities upon confirmation of assistance required by customers.

Option 1

1. 3-month deferment of instalments
1. Interest/profit continues to accrue on deferred amounts
2. The Bank can recover additional interest/profit costs from changes in instalment payments

Option 2

1. 50% reduction in instalments for 6 months or monthly loan interest/profit (whichever is higher)
1. If customers request for smaller reductions, the bank should accommodate this request.
2. Interest/profit continues to accrue on deferred amounts
3. The Bank can recover additional interest/profit costs from changes in instalment payments

We do understand that these are still challenging times. AmBank is committed to providing you with the right assistance and support in meeting your payment obligations.

Despite that, in the event that your financial status has improved and you are now capable of increasing the amount of monthly payments for your loan/financing, you may contact us to revise the payment term for your loan/financing.

The TRA programme is made available to any customers who is categorised as B40 and registered in the Bantuan Sara Hidup (BSH) or Bantuan Prihatin Rakyat (BPR) database, namely

1. B40 household (monthly income ≤ RM4,000); or
2. B40 single (monthly income ≤ RM2,000)

Any of the following loans / financing facilities, if they were approved before 1 October 2020 and remain performing (not in arrears exceeding 90 days as at date of confirmation by customer):

1. Housing loan/financing
2. Personal loan/financing
3. Vehicle loan/financing
4. Hire purchase loan/financing
5. Term loans/financing that have been converted from credit card balances

The assistance will be available to eligible customers for selection from 23 November 2020 until 30 June 2021.

1. For Hire Purchase Loan / Financing under the HP Act, and Fixed Rate Islamic Financing, you may
   1. Submit your TRA request on our website: ambank.com.my/TRA.
   2. Call our Customer Contact Centre on: 03-2178 8888 (Individual customers) – daily from 7.00 a.m. to 11.00 p.m.

   A supplementary agreement will be sent detailing the relevant changes for your acknowledgement. This acknowledgement is required for the repayment assistance to take effect.

2. For Housing Loan / Financing, and other loans / financing,
1. Submit your TRA request on our website: ambank.com.my/TRA.
2. Call our Customer Contact Centre on: 03-2178 8888 (Individual customers) – daily from 7.00 a.m. to 11.00 p.m.
3. For Credit Card Term Loan/Financing, you may
1. Submit your TRA request via AmOnline app: kindly refer to ambank.com.my/btl
2. Call our Customer Contact Centre on: 03-2178 8888 (Individual customers) – daily from 7.00 a.m. to 11.00 p.m.

The Bank will not require documentation from customers to prove eligibility. We will instead rely on BSH data which will be provided via BNM.

The TRA will be provided to eligible customers upon submission of your request, provided your name and NRIC match with the BSH database. No further approval is necessary.

If you are not qualified and/or your name and/or NRIC do not match the data in the BSH database, the Bank will review your request, assess your situation and discuss on the possible solutions with you.

You will get an automatic acknowledgement of your application.

The Bank will notify you within 5 working days on your application status.

Yes. If any of the co-customers are recipients of BSH/BPR OR is a spouse of a BSH/BPR recipient, they would be eligible for this assistance.

If you are not registered in the BSH/BPR/BPN database, but wishes to seek assistance, the Bank can offer other forms of repayment assistance suitable for your financial circumstances.

Yes, if you are in the B40 category and registered in the BSH/BPR database.

Yes, the Bank can accommodate the request from you, even though you have already signed up for the existing Repayment Assistance / Payment Holiday and modify your assistance accordingly. However, we will first discuss with you on the details of the changes required.

You can confirm the assistance required at any time between 23 November 2020 and 30 June 2021.

1. The assistance will commence from your next instalment.
2. The assistance will be made available for instalments due in December 2020 onwards.

Yes. Customers have the option to confirm to the assistance required anytime from 23 November 2020 until 30 June 2021.

The assistance will commence at the customer’s next instalment due. A customer who makes a confirmation on 30 June 2021 may therefore enjoy this assistance until as late as December 2021.

The Bank may also continue to offer customers additional assistance.

Before you confirm your selection, please be advised and acknowledge that:

1. Your monthly payment amount and/or loan/ financing tenure will be adjusted to reflect the higher overall financing cost; and
2. For HP and Islamic facilities, new documents or agreements will need to be signed in accordance with legal and Shariah requirements before the assistance can take effect.

You need to understand the specific details on the cost implications of the assistance, before you confirm your selection. This will include details about changes in the payment schedule (tenure will be extended), increase in monthly instalment and any balloon/ bullet payments due in the future.

The simplified application process requires the customer to only furnish a self-declaration that their own income, or their household income (i.e. combined income of customer and their spouse), is experiencing a reduction due to the pandemic.

To apply for TRA request and submit your self-declaration, you may

1. Submit your request on our website: ambank.com.my/TRA.
2. Call our Customer Contact Centre on: 03-2178 8888 (Individual customers) – daily from 7.00 a.m. to 11.00 p.m.

This simplification will apply to any customer who is categorised as M40 and registered in the Bantuan Prihatin Nasional (BPN) database:

• M40 household (monthly income RM4,001 to RM8,000)
• M40 single (monthly income RM2,001 to RM4,000)

You will only need to furnish a self-declaration that your own income, or household income is experiencing a reduction due to the pandemic.

However, the Bank may request for supporting documents from you for post-validation purposes.