Home ➞ Frequently Asked Questions ➞ AmOnline : Wealth

Wealth on AmOnline

 

Overview

 

1. What is AmOnline’s Wealth?

A feature on AmOnline that allows you to perform Unit Trust (UT) transactions and open a UT Investment Account if you do not have one.

2. Who can access AmOnline’s Wealth services?

All AmOnline users with active current / savings account can access Wealth services under the following conditions:

  • If you are an existing investor, you can directly view your portfolio summary and past Unit Trust transactions.
  • If you do not have an investment account, AmOnline will direct you to the account opening page.
3. What are the functions available in AmOnline’s Wealth services?
  • View Portfolio Summary – View your Unit Trust account summary with estimated unrealised gain/loss based on the latest available Net Asset Value (NAV).
  • Browse Funds – You can view the different funds available on AmOnline in the Fund Browser section and get more information about them
  • Buy/Top Up Fund – Buy a new fund or top-up an existing one
  • Redemption – Sell the units owned for cash redemption
  • View Recent Transactions – View the status of your Unit Trust transaction performed on AmOnline within the last 5 days (buy/top-up/redeem) and cancel any transaction before the stipulated cut-off time.
  • View Transaction History – view all the Unit Trust transaction history of your Unit Trust account for the last 2 years.
4. What are the services availability time?

You can access the Wealth services on AmOnline 24 x 7. The last updated date of your account details and fund portfolio will be displayed at the top of the Wealth page. However, all transactions performed are subject to the cut-off time of 3pm on business day. Transactions performed after cut-off time will be processed the next business day.

5. If I have any queries regarding AmOnline’s Wealth, how I can seek assistance?
  • You may contact your servicing Relationship Manager or Personal Banker
  • You may visit the nearest AmBank branch

 

Opening Investment Account

 

6. Do I need a Unit Trust (UT) investment account to use Wealth?

Yes. All UT transactions require you to have an investment account. If you do not have UT Investment Account, you will be prompted to create one when you click on the Wealth menu.

7. What are the basic requirements to open a UT Investment account?

You need to have an active Current / Savings Account (CASA) and must be 18 years or above AND 65 years old or below.

8. Can I open a joint investment account via Wealth?

No. Currently only individual Investment Account Opening is allowed on AmOnline.

9. How do I open a Unit Trust Investment Account?
  • Click on “Wealth” menu
  • Click on “Start”
  • Choose a Risk Profile that you would like to know more about
  • Click on “Next”
  • Read through the detailed description of your selected Risk Profile
  • Click on “Back” to go back to viewing other Risk Profiles or click on “Next” if you want to proceed with account opening
  • Key in the required fields
  • Read and select all the Terms and Conditions
  • Select “Request TAC”
  • Key in the TAC code sent to mobile number
  • Verify and select “Submit”.
  • Select “Save Receipt” or “Done” and be routed to Wealth page
10. How do I know if I already have a Unit Trust Investment Account with AmBank?

Your investment account would appear in the Account Summary page on AmOnline. Clicking on the investment account will lead you to Wealth page.

11. How do I change to a different Risk Profile?
  • After logging into your AmOnline, select “Wealth”
  • At the top of the page, click on the “Update” button next to your current Risk Profile.
  • Choose a Risk Profile that you would like to know more about.
  • Click on “Next”
  • Read through the detailed description of your selected Risk Profile.
  • Click “Back” to go back to viewing other Risk Profiles or click “Next” if you would like to proceed with the selected Risk Profile.
  • Read and select all the Terms and Conditions
  • Click “Submit”.
  • Select “Save Receipt” or “Done” and be routed to Wealth page

 

Transactional

 

12. How do I buy Unit Trust in AmOnline?
  • After logging into your AmOnline, select “Wealth”
  • Scroll down to the Fund Browser section
  • “Suitable Funds” show funds that fit your current risk profile (you may click on “Other Funds” to view funds that are above your risk tolerance).
  • Select “Buy”
  • Key in the investment amount
  • Select Current/Savings Account for debiting
  • Read and select all the Terms and Conditions
  • Click on “Submit”.
  • Select “Save Receipt” or “Done” and be routed to Wealth page

Please refer to FAQ 24 for more information on supported funds.

13. How do I top up my Unit Trust fund in AmOnline?
  • After logging into your AmOnline, select “Wealth”
  • Click on the 3 dots from the fund name in your Portfolio Summary
  • Select “Top-Up”
  • Key in the investment amount
  • Select Current/Savings account for debiting
  • Read and select all the Terms and Conditions
  • Click on “Submit”.
  • Select “Save Receipt” or “Done” and be routed to Wealth page

Please refer to FAQ 24 for more information on supported funds.

14. Where can I find more information on the fund that I am interested to buy?
  • AmBank Funds Portal – Click the “Details” button of the fund in the Fund Browser section and you will be redirected to a portal containing detailed information of the fund.
  • Buy Fund or Top Up Fund page – After clicking on “Buy” or “Top up”, at the top right corner of the page, you may click on “View Fund Documents” to download the following documents:
    • Prospectus
    • Fund Fact Sheet
    • Product Highlight Sheet
    • Financial Report
15. Are there minimum initial subscription (Buy) and subsequent subscription (Top Up) amounts?

Yes. When you click on “Buy” or “Top Up”, the minimum initial subscription and subsequent subscription amounts will be displayed on the following page.

16. How can I fund my investment? / What Plan Types are supported in AmOnline?

Only Cash Plan is supported in AmOnline. However, you will still be able to view funds that you have invested using other Plan Types / Investment Schemes in your Portfolio Summary.

17. Why do I need to select my Current / Savings Account as my Debiting Account when performing Unit Trust buy/top up?

In AmOnline’s Wealth, all investments made are via Cash plan only. This allows immediate deduction from your selected account to perform the buy/top up transactions.

18. What are the basic requirements to buy or top up a fund via AmOnline?

You need to have an active Current / Savings Account (CASA) and must be 18 years or above AND 65 years old or below.

19. How do I redeem my Unit Trust fund in AmOnline?
  • After logging into your AmOnline, select “Wealth”
  • Click on the 3 dots from the fund name in your Portfolio Summary
  • Select “Redeem”
  • “Full Redemption” is automatically selected for you.
  • If you do not intend to redeem all of your units, choose “Partial Redemption” and key in the desired number of units.
  • Click on the “Next” button
  • Select Current/Savings Account for crediting
  • Click on the “Next” button
  • Read and select all the Terms and Conditions
  • Click on “Submit”.
  • Select “Save Receipt” or “Done” and be routed to Wealth page

Please refer to FAQ 24 for more information on supported funds.

20. Is there a minimum redemption unit on Wealth?

Yes, partial redemption is subject to a minimum redemption of 100 units or such other quantity as the Bank may from time to time decide. Please approach the nearest AmBank branch for partial redemption lower than 100 units. There are no restrictions on the frequency of full or partial redemptions in a year.

21. Why do I need to select Current/Savings Account as my Crediting Account when I perform Unit Trust redemption?

This allows crediting to your selected account once the fund redemption process is completed.

22. How long does it take for the redemption amount to be credited into my Crediting Account?

This may take around 5 to 10 calendar days depending on the fund that was redeemed, as required by the Fund Management Company to process the redemption.

23. Can I perform Switching or Transfer of Unit Trust funds on AmOnline?

No. AmOnline currently does not offer these features. You will need to visit your nearest branch or contact your servicing Relationship Manager or Personal Banker to perform these transactions.

24. What funds can I transact with on AmOnline?

You can buy/top up/redeem all funds distributed by AmBank (M) Berhad except for the following:

  • Amanah Hartanah Bumiputera (AHB),
  • Private Retirement Scheme (PRS) funds,
  • Money Market funds
  • Wholesale funds (Only available to High Net Worth individuals)

To transact with these funds or to know more, please visit your nearest branch or contact your servicing Relationship Manager or Personal Banker.

25. What is the transaction cut off time?

AmOnline Unit Trust transaction cut-off time is at 3pm. Transactions performed after cut-off time will be processed the next business day.

26. How do I know if my transaction has been processed or not?
  • You may check “Transaction History” for transactions that have been processed.
  • Balance of your Unit Trust fund will be updated accordingly in the Portfolio Summary section once your transaction has been processed.

Transaction processing times are shown below:
Transaction before cut-off time: Processing complete after 2 business days.
Transaction after cut-off time: Processing complete after 3 business days.

For further checking, please contact AmOnline customer care at 03-2173 6666 or email us at customercare@ambankgroup.com.

27. Can I cancel a transaction made in AmOnline?

Yes. You can cancel your transaction (buy/top up/redemption) performed on the day, before the cut off time.

  • After logging into your AmOnline, select “Wealth” then “Recent Transactions”.
  • Click on the cross button
  • Click on "Submit" in the pop up.

The cancellation of your transaction and the refund of your purchase amount would be effective immediately.

28. Can I cancel a transaction made at the branch through AmOnline?

No, you cannot cancel via AmOnline any transactions made at the branch. However, once the branch transaction has been processed, it will be reflected in your Portfolio Summary and Transaction History in AmOnline. You will also be able to perform Top up or Redeem transactions for a fund that was bought in branch.

29. What should I do when I encounter an issue while performing AmOnline Unit Trust transactions?

Please contact AmOnline customer care at 03-2173 6666 or email us at customercare@ambankgroup.com.

 

Informational

 

30. How can I know, which fund is suitable for me?

All funds displayed in the Fund Browser section under “Suitable Funds” are those that meet your risk tolerance. To view and buy funds of higher risk, choose “Other Funds”. For easy reference, each fund in the Fund Browser section are labelled with their risk category. If you need further assistance on your investment plan, please visit your nearest branch or contact your servicing Relationship Manager or Personal Banker.

31. How can I find more information about a fund?
  • After logging into your AmOnline, select “Wealth”
  • Scroll down to the Fund Browser section
  • Click on “Details” next to the “Buy” button of the fund.
  • You will be redirected to AmBank Funds Portal
  • Read the disclaimer and Click on “Accept Disclaimer” to accept the disclaimer and access the Portal

Note: To view AmBank Fund Portal, please ensure that your browser’s pop up blocker is disabled. For more information on how to do this, visit the FAQ for Turning Off Pop Up Blocker

32. What are the information provided in the Funds Portal?

Information available include fund details, past performances, fund statistics and many more. You can also compare performances of up to 3 different funds and download relevant documents from this portal.

33. Why can’t I view the prospectus of the fund?

To view the prospectus, an Adobe Acrobat Reader software is required. Please visit www.adobe.com to download the software. If you are still having issues, please contact AmOnline customer care at 03-2173 6666 or email us at customercare@ambankgroup.com.

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