Purchase/Renew Car Insurance

 

1. What is ‘Purchase/Renew Car Insurance’ in AmOnline?

‘Purchase/Renew Car Insurance’ is a feature on AmOnline which provides you the easy access to our partner portal, online.amassurance.com.my, to help you with your new car insurance purchase or renewal needs.

2. Where can I find this feature?

If you wish to purchase a new car insurance, you may log in your AmOnline account and click on the “Apply” button in the menu listing - upon which you can find the “Purchase Car Insurance” option.
Or if you wish to renew your existing Car Insurance with AmAssurance, you may find your Car Insurance details displayed in your AmOnline “Account Summary”, under the “Insurance/ Takaful” section. Here you can find a ‘Renew Now’ button.

3. When can I check if my policy has been successfully renewed or purchased?

Car insurances which have been renewed or newly purchased will be processed 1 day after the application/renewal. You may log in your AmOnline account to check on its updates after then.

4. Why am I unable to click on the “Purchase Car Insurance” button under the “Apply” Menu?

This button is only enabled if you have registered for AmOnline using New IC and if you are holding an AmBank CASA or Credit Card account.
If you have fulfilled the above conditions but you are still unable to click on the “Purchase Car Insurance” button, please contact our Contact Centre for assistance.

5. It has been a few days since I paid the Car Insurance premium, but I am still unable to view the updated Car Insurance policy in my AmOnline Account Summary.

Please contact our Contact Centre for assistance.

6. Why can’t I find the ‘Renew Now’ button in my AmOnline Account Summary for my Car Insurance policy?

The ‘Renew Now’ button/link will only display if the car insurance policy is expiring within 60 days. However, you will still have the grace period of 14 days after the expiry date to renew your car insurance.

7. I am currently holding a Car Insurance with AmAssurance, but why can’t I find my car insurance policy in AmOnline Account Summary page?

You may only view your car insurance policy if it is on Active status and if you have registered for AmOnline using new IC.
If you have fulfilled the above conditions but you are still unable to find the car policy account in your AmOnline Account Summary page, please contact our Contact Centre for assistance.