Prepaid Top Up

 

1. What is Prepaid Top Up?

AmOnline Prepaid Top Up is a web-based portal service where AmOnline customers can top up their existing prepaid accounts / services of various products; ranging from Mobile Phone Prepaid to Online Gaming Prepaid.

2. How do I perform Prepaid Top Up via AmOnline?
  • After login to AmOnline, select “Pay and Transfer” then “Prepaid Top Up”.
  • Select your account to deduct the funds from under “From” dropdown and then select your Favourite Biller under “To” dropdown or “Non-Favourite”.
  • Then select the amount that you would like to top up. Your payment frequency and date of transfer has been fixed and can’t be change.
  • If “Non-Favourite” selected, you need to key in the prepaid top up details.
3. Who can use AmOnline Prepaid Top Up?

All AmOnline customers with Savings accounts, Current accounts, Credit Cards or Prepaid Cards can use this facility.

4. Is AmOnline Prepaid Top Up service available 24 hours a day?

AmOnline Prepaid Top Up service is available daily from 6.00am to 11.45pm.

5. How do I get the prepaid products that I have purchased through AmOnline Prepaid Top Up service?

Mobile phone Prepaid Top Up will be credited to your mobile phone number, and other Prepaid Top Up products, such as Internet / STD/ IDD will have its product serial number sent to you via SMS.

6. Do I need TAC to purchase a prepaid top up via AmOnline Prepaid Top Up?

Yes, you need TAC to purchase Prepaid Top Up for a non-Favourite account. However, to purchase Prepaid Top Up for Favourite account, TAC is not required when purchasing.

7. How long is the processing time for AmOnline Prepaid Top Up service?

Mobile phone Prepaid Top Up will be credited to the mobile phone number submitted and other Prepaid Top Up products, such as Internet / STD/ IDD will have its product serial number sent to your mobile phone via SMS *instantly. *Note: Varies depending on the service availability of Mobile Service Provider.

8. What is the daily transaction limit for AmOnline Prepaid Top Up?

Prepaid Top Up Daily limit per mobile number is RM500.00.

9. Will I be charged for using AmOnline Prepaid Top Up service?

AmOnline Prepaid Top Up service is absolutely free of charge for all AmOnline customers.

10. What should I do if I did not receive the Prepaid Top Up product I requested through AmOnline Prepaid Top Up?

If you did not receive the Prepaid Top Up product within 5 minutes, kindly contact our AmBank Contact Centre at 03 2178 8888 for assistance.

11. What if I entered an invalid / wrong mobile phone number by mistake?

All successful transactions are non-refundable. Please ensure that you have provided all the necessary information correctly before submitting your request.

12. What are the types of prepaid top up products available in AmOnline Prepaid Top Up?

The table below depicts the products offered for AmOnline Prepaid Top Up service.