Pay Bills

 

1. How long is the processing time for Pay Bills through “AmBank” and “JomPAY”?

The processing time taken for your Bills to be updated may up to 2 or 3 working days from the transaction date.

2. What is the maximum daily transaction limit for Pay Bills through “AmBank” and “JomPAY”?

IBG

By default, the limit is set at RM 5,000.00 in AmOnline. However the maximum daily transaction limit can be set up to RM 50,000.00. Please take note that some of the Billers may impose a limit on the amount payable via certain accounts such as Credit Card accounts.

Instant Transfer

Instant Transfer is a remitting funds service which will be reflected immediately to the beneficiary's account.

3. How much are the transaction charges for Pay Bills through “AmBank” and “JomPAY”?

There is no service charge for Pay Bills through “AmBank” and “JomPAY” in AmOnline. However, some of the Billers may impose the service charge such as:

  • MARA: RM 1.00
  • Syarikat Air Terengganu (SATU): RM 0.30
  • PTPTN: RM 0.50
  • Bekalan Air Pulau Pinang: RM 0.50

Charges will be displayed on the AmOnline screen upon performing the Pay Bill.

4. How do I Pay Bills through AmBank and JomPAY in AmOnline?

AmBank

  • After login into your AmOnline, select “Pay and Transfer” then “Pay Bills”.
  • Click on “AmBank” as the method to pay. Then, select your account to deduct the funds from under “From” and then select the favourite biller or “Non-Favourite”.
  • You can make single or bulk payment (desktop web only) by clicking on your favourite billers’ name.
  • Then insert the amount you want to transfer and next select “One-Time” or “Repeat”. Please refer to “FAQ-Scheduled Payment” section for more information about “One-Time” and “Repeat”.
  • Check the details and then “Request TAC” for verifications. Select “Confirm” to execute the transaction.

JomPAY

  • After login into your AmOnline, select “Pay and Transfer” then “Pay Bills”.
  • Click on “JomPAY” as the method to pay. Then, select your account to deduct the funds from under “From” and then select favourite JomPAY billers or “Non-Favourite”.
  • You can make single or bulk payment (desktop web only) by clicking on your favourite billers’ name.
  • Check the details and then “Request TAC” for verifications. Select “Confirm” to execute the transaction.

Notes: Ensure that you have a Biller Code, Ref-1 and Ref-2 (if available) obtainable from the biller's bill.

5. Can I Pay Bills using AmBank or AmBank Islamic Credit Card?

Yes you can Pay Bill using AmBank or AmBank Islamic Credit Card but subject to your available credit limit and bill payment daily limit set by you.

Please take note that there are merchants that do not accept credit card as the mode of payment therefore your credit card account will not be listed from the 'From Account' drop-down list when you are performing the payment online.

6. Can I perform scheduled payment for Pay Bills?

Yes, you can perform scheduled payment for Pay Bills. Please refer to “FAQ-Scheduled Payment” section for more information.

7. How do I view the details of my past payment transactions?
  • Select the account you want to view the detail in Account Summary page
  • Click on the top of account name example SA Basic to view your account details
8. What if I do not have sufficient funds in my account?

If you are making a payment, you will see an 'Unsuccessful' message and reject code that informs you of insufficient funds. If it is a 'Scheduled Payment', your payment will not go through on the scheduled date.