Activate Card

 

1. What is ‘Activate Card’?

‘Activate Card’ is a feature on AmOnline which will enable you to activate your New AmBank Credit Card(s). It is available on AmOnline’s pre-login page – on both mobile app and web.

2. Can I activate my Debit Card using this feature?

No, AmOnline’s ‘Activate Card’ feature is only applicable for AmBank Credit Card / AmBank Islamic Credit Card-i.

3. Can I activate a Supplementary Credit Card?

You can only activate a Supplementary Card if you are the Supplementary Cardholder.

4. How do I use this feature?

To activate your Credit Card via AmOnline, you are only required to provide the following:

  • Your 16 Digit Card Number
  • Your ID number - which you have provided during your card application
  • Request and enter TAC number

 

5. I have entered the required details but I was unable to activate my card. What should I do?

In this case, you are advised to call our Contact Centre to enquire this issue.

6. Why didn’t I receive an SMS TAC upon requesting?

If you did not receive an SMS TAC after several attempts, you are advised to call our Contact Centre to check on your registered mobile number.
This could also be due to a temporary issue related to Telco services.

7. If I am not a registered AmOnline user, can I use ‘Activate Card’?

Yes, you will be able to activate your credit card via AmOnline’s ‘Activate Card’ without an AmOnline account. However, through this process, you will also be able to register for one.

8. I have received a temporary PIN upon my successful card activation, what will happen if I do not proceed to register for an AmOnline account?

If you do not proceed with your AmOnline account registration, you may still set your new PIN via ATM or calling Contact Centre using the temporary PIN delivered to you.
If you still wish to register for an AmOnline account, you can now only do so via ‘Register’.

9. I have successfully activated my card, but I am unable to log in despite already having an account. What should I do now?

You may call our Contact Centre to enquire the status of your AmOnline account.

10. During my AmOnline Account registration, I have received a popup field requesting for my e-mail address input, what will happen if I click ‘Cancel’ upon that request?

Without your e-mail, your AmOnline account will not be successfully created. Hence, you will be required to call Contact Centre or go to the ATM to set your new card PIN number.

11. What will happen if I do not proceed to log in after activating my credit card?

For security reasons, we highly recommend that you to immediately login after a successful card activation and AmOnline registration to verify your credit card details and change your 6-Digit credit card PIN.

12. How do I set my PIN?

You can set and/or change your Card PIN number by clicking on the ‘Change PIN’ button placed on the right side of your activated card under your ‘Cards’ list.