Dear Valued Customers,

We understand that some of you may be impacted by circumstances surrounding the COVID-19 outbreak. To help you overcome challenges due to this global pandemic, we have developed several initiatives to help you manage the impacts of this unprecedented event.


Latest Moratorium Announcement (dated 13 May 2020)

Dear Valued Customers

Additional Process for Payment Deferment of Hire Purchase/ Hire Purchase-i

Pursuant to the announcement made by Bank Negara Malaysia (“BNM”) on 30 April 2020 in relation to the automatic 6-month loan/ financing payment deferment (“Moratorium”), Hire Purchase/ Hire Purchase-i (“HP/ HP-i”) customers are required to take additional steps in order to complete the process of deferring their loan/ financing payments under the Moratorium.

We are pleased to inform that AmBank Group will not charge interest/ profit for HP/ HP-i facilities during the Moratorium period*.

HP/ HP-i customers, who have notified the bank of their choice to not take up the Moratorium (“Opt-Out”) following the earlier announcement by BNM on 25 March 2020 (“Original BNM Announcement”), are not required to take any further action. Please continue making your monthly instalment payments according to your HP/ HP-i agreement.

Meanwhile, HP/ HP-i customers who have either notified the bank of their choice to take up the Moratorium or have not made their monthly payments following the Original BNM Announcement (“Opt-In”), are required to complete the process by 30 June 2020 in order to Opt-In (and accept the revised terms of your HP/ HP-i facility) or to Opt-Out of the Moratorium.

Please complete the process via AmOnline, from 18 May 2020 onwards, by following the steps below. :

  1. Login to AmOnline ( via your web browser (Note: This Moratorium feature is not available in the AmOnline mobile app);
  2. Select your HP/ HP-i account;
  3. Read the terms of Opting-In of the Moratorium; and
  4. Select your choice to either Opt-In or Opt-Out of the Moratorium by clicking Yes or No respectively.
If you have not registered for AmOnline, kindly visit AmOnline and click ‘Register’.


If you choose to Opt-In of the Moratorium, please be advised that:

  • No interest/ profit will be charged during the Moratorium period*
  • Your monthly instalment payments will resume from October 2020, the amount of which shall remain unchanged*
  • The tenure of your HP/ HP-i facility will be extended by 6 months from the original maturity date

*For fixed rate HP/ HP-i

If you choose to Opt-Out of the Moratorium, you are required to pay the instalments for April, May and June 2020 by 30 June 2020. No late payment interest or charges shall be imposed for the instalments for April, May and June 2020 if the payments are made by 30 June 2020.

To view a simple infographic on how to complete this process via AmOnline, please click here.

In the meantime, please stay safe and take care at all times.

Thank you for banking with us.

Click here for FAQ (Eng)

Click here for FAQ (BM)

6-Month Moratorium of Loan/ Financing Payments

We are offering the automatic* deferment of all individual and small & medium enterprise (SME) loan/ financing payments for a period of six (6) months, effective Wednesday, 1 April 2020 (“Moratorium”). This offer is applicable to all Malaysian Ringgit denominated loans/ financing which are not in arrears for more than ninety (90) days on 1 April 2020. Whilst interest/ profit will continue to be accrued within the 6-month moratorium period, we will not compound the interest/ profit within this period.

All Standing Instructions and Auto Debit to pay your loan/ financing facilities will be suspended so that you will enjoy the automatic* payment deferment. Please complete the Opt Out Form if you wish to continue with your Standing Instructions and/or Auto Debit.

*Pursuant to the announcement made by Bank Negara Malaysia (“BNM”) on 30 April 2020, customers with the following products are required to take additional steps in order to complete the process of deferring their loan/ financing payments under the Moratorium:

  • Hire Purchase / Hire Purchase-i
  • Islamic Fixed Rate Financing Products
  • Industrial Hire Purchase – Goods under Hire Purchase Act 1967/ Industrial Hire Purchase-i

Please refer to the above section.

We Came Up with Essential Kits for You

We have listed down an array of sweet deals and offerings to help you, in the time of need. Click on each to learn more.

Financial First Aid Kit

Savings Kit

I Need a Treat Kit

Protection Kit

Repayment Flexibility for Trade Finance

We understand that our SME customers may be facing disruptions to their supply chain and prolonged collections. To address this, customers who are eligible will be able to extend the maturity date of their trade bills, or convert their outstanding trade bills to Term Loans/Term Financing-i.

For more information, contact your dedicated Relationship Manager

Or email us

Conversion of Credit Card Facilities

For credit card facilities, we are offering customers the option to convert outstanding balances into term loan/financing for a tenure of thirty six (36) months at 13.0% p.a.

Find Out More

We will Continue to Serve You

All customers can perform daily transactions, payments, transfers and investments via the following channels:

  • AmOnline Web or mobile app, AmAccess Biz, AmAccess Corp and e-AmBiz – all available 24/7
  • The operating hours of our branches in all states will be revised to 10.00 a.m. to 3.00 p.m. (except Pulau Pangkor branch) and 9.00 am to 2.00 pm (for Pulau Pangkor branch only) until the end of the Movement Control Order. Precautionary measures have been implemented at our branches to ensure a safe environment for our employees and customers
  • For individual customers, you may contact our Contact Center on 03-2178 8888 (8.00 a.m. to 8.00 p.m.) or email
  • For SME customers, you may contact your dedicated Relationship Manager, call us at our Corporate Services Hotline on 03-2178 3188 (8.45 a.m. to 4.45 p.m.) or email us at


Precautionary Measures at our Branches

Please be informed that all our branches are still operating for your convenience. However, to contain the outbreak of COVID-19, we are taking the following precautionary measures:

  1. New account openings will be deferred until the end of the Movement Control Order.
  2. For social distancing measures, only five (5) customers will be allowed to be in the banking hall at a time.
  3. Cheque processing cut-off time will be revised to 2.00 p.m. Any depositing of cheques after 2.00 p.m. will be processed on the next business day.
  4. Our Self-Service Machines will be operating as follows:
    • 8.00 a.m. to 8.00 p.m. daily in all states except Kelantan, Pahang, Sabah and Sarawak;
    • 7.00 a.m. to 7.00 p.m. daily in Kelantan, Pahang and Sarawak;
    • 6.00 a.m. to 6.00 p.m. daily in Sabah.
  5. You are encouraged to perform your banking transactions via AmOnline web or mobile app which is available 24/7.

We will continue to provide updates on new developments that emerge regarding the COVID-19 outbreak.

You may also follow us on Facebook, Instagram and/or Twitter to receive regular updates

Stay safe and take care, everyone