Auto Balance Conversion: Pay off your credit card/credit card-i debt faster at lower interest/ management fee of 13% p.a.



What are the benefits of Auto Balance Conversion?

This programme is aimed at helping eligible customers pay off their outstanding credit card/credit card-i balances in a shorter period at a lower rate. This will reduce the overall interest/management fee to customers.
It is also designed to promote prudent financial management among consumers, i.e. spending within your means and paying your credit card/credit card-i outstanding balance faster.

Benefits of Auto Balance Conversion are:

  • Low Interest/ management fees rate (Effective Interest/ management fees rate 13% p.a compared to existing Credit Card/Credit Card-i interest / management fees rate (15% to 18% p.a)
  • Zero Fee, there will be no processing fee and cancellation fee if full payment is made prior to maturity.
  • Hassle-Free, your outstanding Credit Card/Credit Card-i balances will be automatically converted to 36 months installment plan.
  • Flexibility, allowing you an option to opt out from future conversion.

Features of Auto Balance Conversion

  • Eligible customer will be given advance notice prior to being enrolled into the programme. The customer may decline the offer.
  • Your unpaid credit card/credit card-i balances will be converted into 36 monthly instalments.
  • You must pay the instalment in full every month.
  • Balances will be converted at 13% p.a. (effective interest/management fee rate).
  • Minimum convertible amount is RM1,000.
  • For credit card-i, convertible amount* = total statement balance - total payment made.

* for Islamic bank, Convertible amount = Total unpaid principal balance.

Please note that the amount converted will be booked on your existing credit card/credit card-i limit. Each monthly instalment you pay will incrementally restore your available credit limit or in full once the Auto Balance Conversion is fully repaid.


How does Auto Balance Conversion work and when does conversion happen?
  • Your Auto Balance Conversion will start upon successful enrollment which will be communicated to you via SMS or email notification to your registered mobile number or electronic Direct Mailer (eDM)
  • The outstanding balance on Credit Card/Credit Card-i will be reviewed on your statement date to verify if it meets the minimum criteria for conversion
  • Your outstanding balance will be converted into 36 months instalment plan at Effective Interest/management fees rate 13% p.a
  • Your monthly payment will be reflected on your Credit Card/Credit Card-i statement

For ease of understanding, please refer to the image below on the conversion flow:.

Activity Date
1st Awareness Notice 26 September
System Enrolment Date (2nd notice) 2 November
SMS or email (enrolment & opt-out option) 2 November
System Conversion Date 2 December
SMS or email (conversion & cooling period) 2 December


With Auto Balance Conversion
(Effective Rate: 13%)
Month 1 Month 2 Month 3
Outstanding Balance (RM) 10,000 - -
Auto Balance Conversion 9,500 - -
Minimum Payment Due (RM) 500 320 320
Auto Balance Conversion Balances - 9,283 9,063
Without Auto Balance Conversion Month 1 Month 2 Month 3
Outstanding Balance (RM) 10,000 9,635 9,281
Minimum Payment Due (RM) 500 482 464

This is only an illustration of minimum payment due with and without the Auto Balance Conversion with the following assumptions:

  • Minimum payment due is 5% of statement balance. Customer makes minimum payment due (5%) monthly.
  • There is no new retail spend or cash advance following the conversion.
  • The outstanding balance consists of retail spend only and revolves at 17%p.a.
  • The monthly instalment amount from Auto Balance Conversion is RM320 and to be paid in full as part of minimum payment due.


Eligible Cardholder

The Programme is only for Cardholders with the following criteria (“Eligible Cardholder”):

  • Malaysian with an annual income of not exceeding Ringgit Malaysia Sixty Thousand (RM60,000) as per latest Bank’s record;
  • average payment ratio for the previous twelve (12) months does not exceed 10% (i.e. for the past twelve (12) months where average payment made of 10% or less of outstanding balances);
  • consistent revolver over the past twelve (12) months (i.e. the Eligible Cardholder has not made any full payment of his statement balance over the past twelve (12) months
  • Credit Card/Credit Card-i account is current and not delinquent at the point of conversion;


  • You will not qualify for future auto conversion if your monthly income is above RM5,000.
  • You will continue to pay down any outstanding instalments from earlier converted balances.
  • You are encouraged to keep your credit card issuer updated on any changes to your income level. Please contact your credit card issuer for the details on income update.


How do I opt out from Auto Balance Conversion programme, what will happen to my current balance of this conversion plan (if any)?

To opt out from this programme, you can call our Contact Centre at +603 2178 8888; or email

Upon opt-out, your credit card issuer will not convert your credit card balance to an instalment plan at that point in time. Your credit card next balance conversion offer 12 months later if you meet the eligibility criteria.

Upon conversion of your credit card/-i balance, you are allowed to cancel within 30 days (cooling-off period) from the date of conversion without any termination fee. This cooling-off period only applies to 1st time conversion.

If you opt to cancel the instalment plan during the 3-year tenure, you will have to pay the outstanding principal in full*.
* For credit card-i, rebate is applicable (if any), for early settlement of the instalment plan. Please refer to the T&C for more details.

For existing Auto Balance Conversion, your monthly payment will still continue until the end of instalment payment plan period. Alternatively, you can choose to make full payment to pay off your existing Auto Balance Conversion.



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